Summary
Overview
Work History
Education
Skills
References
Timeline
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Katlynn Riner

Warrenton,VA

Summary

Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks
Warrenton, VA
07.2023 - Current
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Ground beans for espresso shots according to individual customer specifications.
  • Operated cash registers to process customer payments.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.

Front Desk Assistant

Gainesville Physical Therapy
Gainesville, Virginia
03.2023 - Current
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Answered phones promptly and directed calls appropriately.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Greeted and checked in patients, updating patient information in computer system.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Entered insurance, demographics and health history into patient database.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Protected patients by observing strict HIPAA guidelines.
  • Called patients to confirm scheduled appointments and obtain additional details.

PBA

Ulta Cosmetics
Warrenton, VA
08.2022 - 07.2023
  • Completed day-to-day duties accurately and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Worked with cross-functional teams to achieve goals.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Cashier

Panera
Gainesville, Virginia
10.2020 - 03.2022
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Followed company security procedures for handling large sums of money.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Resolved customer complaints professionally in accordance with company policy.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Ensured compliance with all safety regulations within the store environment.
  • Stocked shelves with merchandise when needed.
  • Performed other duties as assigned by management.

Education

High School Diploma -

Kettle Run High School
Nokesville, VA
05-2023

Skills

  • Up-selling
  • Coffee expertise
  • POS Systems
  • Opening and closing duties
  • Food Preparation
  • Food Running

References

References available upon request.

Timeline

Barista

Starbucks
07.2023 - Current

Front Desk Assistant

Gainesville Physical Therapy
03.2023 - Current

PBA

Ulta Cosmetics
08.2022 - 07.2023

Cashier

Panera
10.2020 - 03.2022

High School Diploma -

Kettle Run High School

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Katlynn Riner