KAT O. LATORRE MIRABAL
Boca Raton,US
Summary
Results-driven, Bilingual operational manager with expertise in training, logistics, employee relations, and project management. Prioritizing integrity as a frontline corporate representative, I focus on streamlining processes and developing individuals for successs and growth. Proficient in conflict resolution and service recovery, I excel at addressing challenges and ensuring customer satisfaction. Committed to a hands-on leadership approach, I uphold core values such as professionalism and accountability.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Catering, Front End & Prepared Foods Manager
Joseph's Classic Market
03.2024 - Current
- Led a multi-tier department to enhance cross-functional teamwork implementing AGILE to identify more proper procedures for effiency and productivity.
- Implemented cost-saving measures through careful resource allocation and budget management.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Coordinate catering operations, from initial customer exchange to prepare, deliver and execute catering and online grocery orders.
- Assist customers on store floor as well as cashier stations and service desk. Attending phone and relay information adequately to parties involved upholding service and company standards.
Care Concierge
PAPA Family on Demand
07.2022 - Current
- Provide companionship and assistance to the members trough Inbound/Outbound calls, building personal rapport and providing emotional support; holding space for them while pairing them to the services the y need
- Coordinate employee availability, customer schedules and maximum load levels when scheduling appointments
Catering Coordinator
Aramark-USF Dining Services
03.2021 - 04.2022
- Implement Agile systems to identify opportunity areas to improve.
- Maintained extensive calendar and attended necessary events, meetings and catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted./
- Met with clients to outline desired goals, deliver quotes and proposals to later execute with event planners for floor layouts and other services involved.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fi!nes
- Cultivated and maintained strategic alliances with key partners and vendors. Boost employee morale by engaging in recognition and training program.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
Food Lead Supervisor
Aramark-USF Dining Services
12.2017 - 02.2021
- Staff a multi-unit food court with 108+ employees, screening, interviewing, onboarding and manage interviews and training calendars. Twice a year for 4 years in a row.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments. Conduct exit interviews.
- Reduced staff turnover rate with effective leadership, open communication, and employee growth opportunities.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
- Support Catering and Residential Operations; controlling inventory, staffing, reducing costs and increasing productivity thru constant training and proper procedure enforcement
Restaurant Service Manager-Mixologist
Di Zucchero & La Piazza
09.2014 - 10.2017
- Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.
- Developed training handbooks, SOP's, visual job aids and efficiency systems.
- Effectively managed payroll, timekeeping, and paperwork for new hires and terminations. Manage onboarding papperwork and asist on employee integration to the operation.
Bartending Professor
Global Institute Inc.
01.2013 - 03.2016
- Teaching basic bar logistics, classic and modern mixology, and restaurant service in order to prepare students for the hospitality and service industry
- Taught diverse student population by employing various teaching styles and resources
- Updated training manuals, multimedia visual aids and other educational materials according to the course needs.
Education
Bachelor's - Hospitality Management-Food Anage Management
Universidad del Este-Hospitality & Tourism School
Carolina, PR12.2016
Certification - Bartending/
Global Institute
Caguas, PR06.2010
Skills
- Client Relationship Management-Customer Retention - 7 years
- Public Speaking - Presentations - Training -Inbound/Outbound Calls Cash Reconciliation - 10 years
- Risk Mitigation-Critical Thinking - 5 years
- Budget Administration - Intuit QuickBooks - 2 years
- Employee Performance Evaluations-Hiring-Staffing - 9 years
- Events Logistics - Project Management-AGILE Operational Processes - 6 years
- Policy - Discipline - Q&A Compliance - 7 years
Accomplishments
- Managed team of 110+ staff members.
- Youngest Hospitality Professor teaching higher education in PR from 2013 to 2018
Additional Information
Womb & Death Doula-Alternative Lifestyle Coach (open to teach/volunteer/exchange)
Consultant services and references available upon request.
Certification
ServSafe Manager
Bartending certificate
Death & Grief doula
Abortion/Miscarriage doula
Mental Health First Aid
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Catering, Front End & Prepared Foods Manager
Joseph's Classic Market
03.2024 - Current
Care Concierge
PAPA Family on Demand
07.2022 - Current
Catering Coordinator
Aramark-USF Dining Services
03.2021 - 04.2022
Food Lead Supervisor
Aramark-USF Dining Services
12.2017 - 02.2021
Restaurant Service Manager-Mixologist
Di Zucchero & La Piazza
09.2014 - 10.2017
Bartending Professor
Global Institute Inc.
01.2013 - 03.2016
Bachelor's - Hospitality Management-Food Anage Management
Universidad del Este-Hospitality & Tourism School
Certification - Bartending/
Global Institute
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