Katona Greer

Work History

Premium Trucking & Logistics

10.2022 - Current

Assist with the development of operational plans and procedures
Monitor and evaluate performance metrics to ensure operational objectives are met
Coordinate with vendors for procurement of materials and supplies needed for daily operations
Provide technical support to staff in resolving operational issues or problems
Coordinate daily operations activities and assign tasks to staff members
Maintain accurate records of all operational activities
Manage communications between departments to ensure efficient operations
Analyze data to identify areas of improvement within the business
Manage administrative staff and train new hires on office procedures and policies

Tennessee Department of Environment and Conservation

07.2015 - 10.2022

Organized and maintained filing systems for sensitive documents
Prepared detailed reports and presentations for executive staff
Coordinated internal meetings, including scheduling, logistics, and catering
Created expense reports using company software applications
Developed tracking systems for departmental projects and initiatives
Processed invoices from vendors in a timely manner according to company policies
Compiled data from multiple sources into spreadsheets or databases for analysis
Responded to customer inquiries via phone or email in a professional manner
Ensured compliance with all applicable laws regarding employment practices
Gathered, entered and updated data to maintain departmental records and databases
Developed successful filing system to increase ability to retain and recover documents, reports and records
Composed and edited complex and sensitive correspondence, reports and documents
Worked with finance department to file receipts and reimbursements
Garnered expertise in database systems to track client and customer information, file confidential records and document financial reports

Tennessee Department of Revenue

08.2008 - 07.2015

Answered customer inquiries via telephone, email and face-to-face contact
Educated customers on products and services offered by the company
Assisted customers with placing orders for products and services
Processed payments from customers using point of sale systems
Maintained accurate records of customer interactions and transactions
Created reports summarizing customer feedback data for management review
Established trustful relationships with customers through effective communication skills
Updated internal databases with new account information as needed
Provided general administrative support including filing documents, scheduling appointments
Audited customer account information to identify issues and develop solutions
Processed customer account changes with proprietary software

XANTUS HealthPlan of Tennessee

02.2003 - 08.2008

Provided exemplary customer service by responding to customer emails and phone calls in a timely manner
Resolved customer complaints and escalated issues to the appropriate manager for further investigation
Maintained accurate records of customer interactions and transactions within the company’s database
Conducted quality assurance checks on all customer interactions to ensure accuracy and compliance with company standards
Trained new employees on best practices for providing excellent customer service
Participated in team meetings to discuss strategies for improving operational efficiency and effectiveness