Detail-oriented and customer-focused Claims Specialist with over 9 years of experience in claims processing, dispute resolution, and policy compliance. Adept at managing inbound and outbound inquiries, analyzing claims, and ensuring efficient case resolution while maintaining a high level of customer satisfaction. Proven expertise in insurance claims, documentation management, and regulatory compliance.
Recognized for excellence in accuracy, attention to detail, meeting key performance metrics, and effective problem-solving in high-volume environments.