Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katonia Updite

Glenn Heights

Summary

Detail-oriented and customer-focused Claims Specialist with over 9 years of experience in claims processing, dispute resolution, and policy compliance. Adept at managing inbound and outbound inquiries, analyzing claims, and ensuring efficient case resolution while maintaining a high level of customer satisfaction. Proven expertise in insurance claims, documentation management, and regulatory compliance.

Recognized for excellence in accuracy, attention to detail, meeting key performance metrics, and effective problem-solving in high-volume environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Claims Specialist | Customer Care Professional

Home Care Providers
Richardson, USA
05.2024 - Current
  • Process and review claims for accuracy, completeness, and compliance with company policies and regulatory requirements
  • Investigate customer claims and collaborate with healthcare providers, pharmacies, and internal departments to ensure prompt resolution
  • Maintain an accuracy rate above 95% in claims adjudication and documentation
  • Provide timely updates and resolution options to customers while maintaining compliance with HIPAA and insurance policies
  • Recognized in the top 20% for customer satisfaction and efficiency among an 800+ agent workforce

Inside Sales & Claims Representative

Tranzact
Dallas, USA
06.2021 - 03.2024
  • Conducted outbound calls to prospective clients for life insurance enrollment, verifying eligibility and policy coverage
  • Processed insurance claims and policy changes while ensuring compliance with industry regulations
  • Maintained a customer satisfaction score above 90% by effectively handling claim inquiries and disputes
  • Utilized CRM software to track claims, policyholder information, and case progress
  • Awarded top-performing agent status for consistently exceeding sales and claims processing targets

Claims & Customer Service Specialist

AmeriFlex
Carrollton, USA
03.2020 - 06.2021
  • Assisted customers with claims processing, reimbursement eligibility, and benefits verification
  • Managed a high volume of inbound inquiries regarding flexible spending accounts (FSA) and health savings accounts (HSA)
  • Achieved a 52% success rate in resolving claims disputes by providing clear policy guidance and solutions
  • Ensured compliance with healthcare and insurance regulations, maintaining accurate records for audit purposes

Education

Bachelor of Science - Health Care Administration

University of Arizona Global Campus
Chandler, AZ
10-2024

Skills

  • Claims
  • Claims processing
  • Claims investigation
  • Verbal communication
  • Claims processing & adjudication
  • Insurance policy interpretation
  • Case investigation & resolution
  • Customer advocacy & support
  • Regulatory compliance & documentation
  • Fraud detection & risk mitigation
  • Data analysis & reporting
  • Microsoft Office Suite & CRM software
  • Conflict resolution & negotiation
  • Time management & multitasking
  • Attention to detail & accuracy
  • Active listening & empathy

Certification

  • Certified Claims Specialist (CCS) – Online Certification (In Progress)
  • Microsoft Office Suite (Word, Excel, PowerPoint) – Microsoft, online (2010)

Timeline

Claims Specialist | Customer Care Professional

Home Care Providers
05.2024 - Current

Inside Sales & Claims Representative

Tranzact
06.2021 - 03.2024

Claims & Customer Service Specialist

AmeriFlex
03.2020 - 06.2021

Bachelor of Science - Health Care Administration

University of Arizona Global Campus
Katonia Updite