Katonya Marie Davis
Rowland Heights,Ca
Summary
Highly organized and experienced administrative professional with a strong ability to handle customer inquiries and provide accurate information. Seeks opportunities to enhance customer relations and optimize efficiency in fast-paced environments. Thrives under pressure, adept at multitasking to effectively address diverse needs.
Overview
12
12
years of professional experience
Work History
Support Staff Intern
South Bay Workforce CDPH
Baldwin Park, CA
10.2024 - Current
- Streamlined office processes for improved efficiency and reduced paperwork.
- Performed data entry tasks with high accuracy, ensuring the integrity of company databases.
- Provided administrative support during meetings by taking detailed notes and distributing minutes afterward for review.
- Enhanced customer satisfaction by providing timely and efficient support to clients.
- Managed incoming calls and emails, addressing inquiries and resolving issues promptly.
- Maintained accurate records of client interactions, ensuring proper documentation and follow-up actions.
- Mentored junior interns by sharing knowledge gained via practical experience, promoting professional growth within the organization.
- Organized office supplies inventory, reducing waste and optimizing resource usage.
Customer Service Representative
Five Below
Rowland Heights, CA
09.2023 - 09.2024
- Handled customer requirements and request
- Met personal team and company goals in work setting environment
- Kept environment safe and clean with daily attention
- Answered inbound calls to handle various concerns set appointments
- Answered customer inquiries via phone, email and chat
- Participated in workshops and seminars to continuously improve personal skills related to position
- Managed difficult customer situation with professionalism and empathy
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in training programs to enhance product knowledge and customer service skills.
Front Desk Receptionist
Vons
01.2013 - 01.2022
- Input data into job related software
- Greeted, assisted and directed visitors with a professional attitude
- Maintained well-organized physical and digital records
- Fielded incoming calls to answer questions, direct callers and take messages for staff
- Remained calm resourceful and proactive while resolving complex issues
- Protected confidential guest and business information
- Created monthly reports on front desk activities for management review
- Ensure reception area remained clean, organized, and presentable throughout the day
- Operated office equipment such as photocopier, fax machine, and printers efficiently
- Managed office supply inventory by regularly checking stock levels and ordering new supplies
Education
Creative Writing
Pasadena High School
Pasadena06.2005
Skills
- Paperwork Processing
- Appointment setting
- First Aid Training
- Inbound Outbound calling
- Data collection
- Computer literacy
- Telephone etiquette
- Excellent communication
- Maintaining confidentiality
- File organization
- Strong organization
- Data entry proficiency
- Professional demeanor
Timeline
Support Staff Intern
South Bay Workforce CDPH
10.2024 - Current
Customer Service Representative
Five Below
09.2023 - 09.2024
Front Desk Receptionist
Vons
01.2013 - 01.2022
Creative Writing
Pasadena High School