Katonya Marie Davis
Rowland Heights,Ca
Summary
Highly organized and experienced administrative professional with a strong ability to handle customer inquiries and provide accurate information. Seeks opportunities to enhance customer relations and optimize efficiency in fast-paced environments. Thrives under pressure, adept at multitasking to effectively address diverse needs.
Overview
12
12
years of professional experience
Work History
Support Staff Intern
South Bay Workforce CDPH
10.2024 - Current
- Streamlined office processes for improved efficiency and reduced paperwork.
- Performed data entry tasks with high accuracy, ensuring the integrity of company databases.
- Provided administrative support during meetings by taking detailed notes and distributing minutes afterward for review.
- Enhanced customer satisfaction by providing timely and efficient support to clients.
- Managed incoming calls and emails, addressing inquiries and resolving issues promptly.
- Maintained accurate records of client interactions, ensuring proper documentation and follow-up actions.
- Mentored junior interns by sharing knowledge gained via practical experience, promoting professional growth within the organization.
- Organized office supplies inventory, reducing waste and optimizing resource usage.
Customer Service Representative
Five Below
09.2023 - 09.2024
- Handled customer requirements and request
- Met personal team and company goals in work setting environment
- Kept environment safe and clean with daily attention
- Answered inbound calls to handle various concerns set appointments
- Answered customer inquiries via phone, email and chat
- Participated in workshops and seminars to continuously improve personal skills related to position
- Managed difficult customer situation with professionalism and empathy
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in training programs to enhance product knowledge and customer service skills.
Front Desk Receptionist
Vons
01.2013 - 01.2022
- Input data into job related software
- Greeted, assisted and directed visitors with a professional attitude
- Maintained well-organized physical and digital records
- Fielded incoming calls to answer questions, direct callers and take messages for staff
- Remained calm resourceful and proactive while resolving complex issues
- Protected confidential guest and business information
- Created monthly reports on front desk activities for management review
- Ensure reception area remained clean, organized, and presentable throughout the day
- Operated office equipment such as photocopier, fax machine, and printers efficiently
- Managed office supply inventory by regularly checking stock levels and ordering new supplies
Education
Creative Writing
Pasadena High School
Pasadena06.2005
Skills
- Paperwork Processing
- Appointment setting
- First Aid Training
- Inbound Outbound calling
- Data collection
- Computer literacy
- Telephone etiquette
- Excellent communication
- Maintaining confidentiality
- File organization
- Strong organization
- Data entry proficiency
- Professional demeanor
Timeline
Support Staff Intern
South Bay Workforce CDPH
10.2024 - Current
Customer Service Representative
Five Below
09.2023 - 09.2024
Front Desk Receptionist
Vons
01.2013 - 01.2022
Creative Writing
Pasadena High School
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