Summary
Overview
Work History
Education
Skills
Notary
Timeline
Generic
Katonya Williams

Katonya Williams

Punta Gorda,FL

Summary

Team player as well as independent worker. Diversity of individuals, AR/AP experience with office programs. Time management skills. Venders experience.

Overview

28
28
years of professional experience

Work History

Owner

SK Creations by Katonya
01.2017 - Current
  • Accounts receivable and payableCustomer, service and salesCustomer complaints and complimentsReports sales tax licenses, and other payments professional attitude
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Trained and motivated employees to perform daily business functions.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reported issues to higher management with great detail.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Expanded business into new markets, cond
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Enhanced company's market position by identifying and pursuing new business opportunities.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Interacted well with customers to build connections and nurture relationships.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
  • Established foundational processes for business operations.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.

Receptionist

Brookdale Senior Living
04.2011 - 01.2015
  • Kept receptionist area clean and neat to give visitors a positive first impression.Greated incoming visitors and customers professionally and provide a friendly knowledgeable AssistanceAnswered large volumes of incoming calls daily to resolve, customer issues and schedule appointmentsResponded to inquiries from callers seeking informationAnswer phones, probably directed incoming calls to correct officesAnswer since essential telephone system and Direct because accordinglyDirected incoming calls to internal personal personnel and departments right into the best qualified department

Teacher

Miami Dade County Public Schools
08.2006 - 08.2008
  • Cooperated with other teachers, administrators, and parents to help students reach learning objectives.
  • Implemented multiple types of teaching strategies in the classroom.
  • Communicated frequently with parents, students, and faculty, providing feedback and discussing instructional strategies.
  • Supported students' physical, mental, and social development through classroom games and activities.
  • Conducted evaluations to measure performance and progress, providing guidance for areas requiring improvement.
  • Graded and evaluated students' assignments, papers, and coursework, including exciting and engaging activities to achieve student participation and hands-on learning.
  • Kept students on task with proactive behavior modification and positive reinforcement strategies.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
  • Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
  • Fostered positive learning environment that encouraged student curiosity and critical thinking.
  • Conducted ongoing professional development in educational technology, keeping teaching approach current and effective.
  • Promoted digital literacy by integrating technology into curriculum.
  • Designed curriculum materials for special education students, facilitating inclusive learning.
  • Designed and implemented differentiated instruction strategy to meet diverse learning needs, enhancing educational outcomes.
  • Coordinated with language specialists to support English Language Learners, fostering more inclusive classroom.
  • Utilized data-driven instruction to tailor lessons for improved academic performance.
  • Pioneered sustainability project that educated students on environmental issues and solutions.
  • Collaborated with colleagues to integrate cross-disciplinary lessons, enriching students' educational experience.
  • Enhanced students' critical thinking and problem-solving skills through project-based learning.
  • Improved student engagement by incorporating interactive learning technologies into lesson plans.
  • Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
  • Developed and executed formative and summative assessments to monitor student progress, adjusting teaching strategies accordingly.
  • Increased parental involvement in students' education by organizing regular communication and events.
  • Created and developed lesson plans to meet students' academic needs.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Developed and implemented classroom routines to address varying student needs.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Shifted between formal and informal methods of teaching to keep students engaged.
  • Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Fostered student curiosity and interest through creative hands-on activities.
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Scheduled conferences with parents to discuss students' progress and classroom behavior.
  • Created lessons and online testing materials to facilitate remote learning.
  • Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
  • Designed detailed learning plans for struggling students based on test, homework and assignment records.
  • Increased educational expertise and knowledge by participating in instructor-oriented workshops.
  • Evaluated students' understanding of course material through examinations and in-depth essay writing.
  • Implemented reading and writing workshops to increase student literacy and support school reading programs.
  • Improved students' analytical skills by introducing state-of-the-art computer program technologies.
  • Adapted teaching methods and materials to meet students' varying needs.

Front Desk Agent Auditor and AR

Days Inn
04.1997 - 08.2006
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Responded to telephone, email, and in-person inquiries regarding reservations and hotel information.
  • Greeted guests at the front desk, engaged in pleasant conversation, and managed check-ins.
  • Kept accounts balanced and read daily reports to verify totals.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct department and personnel.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Handled tasks and responsibilities for front desk office employees during periods of understaffing.
  • Resolved guest complaints as quickly as possible.
  • Prepared and mailed invoices to customers, processed payments, and documented accounts.
  • Responded to inquiries regarding payments.
  • Submitted cash and check deposits, generated cash receipts to record money received.
  • Prepared billing statements and invoices for customers, recording transactions, dates, prices, and fees to support accuracy.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
  • Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
  • Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
  • Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
  • Streamlined front desk operations for improved efficiency and faster service delivery.
  • Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
  • Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
  • Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
  • Coordinated with housekeeping and maintenance to ensure rooms met hotel standards.
  • Maintained high levels of guest privacy by securely managing personal information.
  • Handled emergency situations with calmness and efficiency, ensuring guest safety.
  • Developed quick reference guide for local attractions and dining, enriching guest experience.
  • Facilitated welcoming environment, greeting guests upon arrival.
  • Enhanced guest satisfaction by providing timely and courteous front desk service.
  • Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
  • Streamlined check-in and check-out processes for increased efficiency.
  • Promoted hotel amenities and services to guests, enhancing their stay.
  • Updated guest profiles with preferences and requests for personalized service in future stays.
  • Streamlined communication with events team on guest logistics for large groups.
  • Implemented new booking system feature that reduced check-in time for guests.
  • Increased repeat business by developing personal connections with guests and addressing their needs.
  • Assisted in training new front desk agents, sharing best practices and procedures.
  • Resolved guest complaints with effective problem-solving, improving overall guest experience.
  • Boosted online ratings by soliciting guest feedback and addressing online reviews.
  • Contributed to higher occupancy rates through outstanding customer service.
  • Improved team communication with daily briefing on occupancy, events, and guest requests.
  • Managed inventory of front desk supplies, keeping essential items well-stocked.
  • Ensured accurate billing and payment processing, reducing errors and guest disputes.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Trained new staff members in customer service techniques and hotel operations.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Enforced policies and procedures to increase efficiency.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Coordinated with vendors for repair and maintenance of hotel.
  • Implemented marketing and promotional initiatives to increase occupancy.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.
  • Monitored staff performance and provided feedback and guidance.
  • Monitored hotel's budget and financial records.
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
  • Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
  • Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
  • Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
  • Planned and executed follow-up audits at appropriate intervals.
  • Followed established auditing processes to meet internal and regulatory requirements.
  • Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
  • Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
  • Performed observations and evaluated supporting documents to supplement audit findings.
  • Conducted risk assessments to determine areas requiring increased focus during subsequent audits.
  • Coordinated, managed and implemented auditing projects and prepared for evaluation.
  • Communicated with auditee staff to obtain necessary information for audits.
  • Executed audit phases and entered data into accounting software for analysis.
  • Managed multiple concurrent audit engagements, prioritizing tasks to meet deadlines without compromising quality.
  • Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
  • Interviewed auditees to gather data needed to conduct audits.
  • Enhanced financial accuracy by conducting thorough audits and identifying discrepancies in financial statements.
  • Ensured the integrity of financial reporting by verifying the accuracy of accounting records and reconciliations.
  • Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
  • Analyzed data and findings to prepare reports detailing financial information.
  • Reduced the risk of fraud by implementing effective internal controls and monitoring systems.
  • Developed financial models to assess and analyze financial performance of clients.
  • Provided journal entries and performed accounting on accrual basis.
  • Found tax solutions to complicated tax issues or errors from incorrect tax filings.
  • Collected and reported monthly expense variances and explanations.
  • Compiled general ledger entries on short schedule with 100% accuracy.
  • Initiated comprehensive account assessments to check viability, stability, and profitability of business operations.
  • Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
  • Maintained integrity of general ledger and chart of accounts.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Initiated corrective actions to address audit findings, improving internal control systems.
  • Maintained up-to-date knowledge of industry regulations and standards, ensuring audit practices remained compliant.
  • Fostered culture of continuous improvement by regularly updating audit procedures and techniques.
  • Conducted detailed risk assessments for identifying and mitigating potential financial discrepancies.
  • Enhanced effectiveness of internal audit function through strategic planning and goal setting.
  • Streamlined financial reporting processes, leading to timely and accurate financial statements.
  • Developed and maintained productive relationships with clients, facilitating smooth audit processes and engagements.
  • Reduced audit completion times by optimizing audit planning and execution strategies.
  • Conducted forensic audits to thoroughly investigate and address suspected fraud activities.
  • Optimized resource allocation during audit projects, maximizing team productivity and effectiveness.
  • Collaborated with cross-functional teams to identify areas of risk and implement preventative measures.
  • Collaborated closely with external auditors, providing requested documentation promptly to facilitate smooth year-end audits.

Education

Business Administration - undefined

COLORADO TECHNICAL UNIVERSITY
04.2006

computer networking - undefined

ITT TECHNICAL INSTITUTE MIAMI-DADE
Miami, FL
11.2004

Skills

  • Customer service
  • Communication skills
  • Leadership
  • Microsoft word
  • Microsoft excel

Notary

Notary since 2012

Timeline

Owner

SK Creations by Katonya
01.2017 - Current

Receptionist

Brookdale Senior Living
04.2011 - 01.2015

Teacher

Miami Dade County Public Schools
08.2006 - 08.2008

Front Desk Agent Auditor and AR

Days Inn
04.1997 - 08.2006

Business Administration - undefined

COLORADO TECHNICAL UNIVERSITY

computer networking - undefined

ITT TECHNICAL INSTITUTE MIAMI-DADE

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