Katora Jones
Memphis,TN
Summary
Dynamic administrative professional and leader with ten plus years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled administrator and liaison with superior communication, computer, support and organizational skills.
Overview
10
10
years of professional experience
Work History
Administrative Specialist III
University Of Tennessee Health Science Center
07.2014 - Current
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Handled incoming and outgoing mail.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
- Conducted research to assist with routine tasks and special projects.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
- Maximized quality assurance standards and controlled downtime to meet revenue targets.
- Monitored and managed expenses with allotted budgets and reviewed and approved expense reports.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Prepared detailed documents and reports in adherence administrative processes.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Liaised between clients and vendors and maintained effective lines of communication.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Monitored and directed incoming mail and prepared outgoing mail.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Created and maintained detailed records of office expenses to accurately predict future budget requirements.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed over 100 customer calls per day.
Administrative Assistant
Forensic Medical
08.2013 - 07.2014
- Answer and direct phone calls.
- Organize and schedule appointments.
- Plan meetings and take detailed minutes.
- Write and distribute email, correspondence memos, letters, faxes and forms.
- Assist in preparation of regularly scheduled reports.
- Develop and maintain filing system.
- Preparing, organizing and storing information in paper and digital form.
- Dealing with queries on phone and by email.
- Greeting visitors at reception.
- Managing diaries, scheduling meetings and booking rooms.
- Arranging travel and accommodation.
- Arranging post and deliveries.
- Increased customer satisfaction by 60%
Education
High School Diploma -
Ridgeway High School
Memphis, TN05.2010
Skills
- Data Collection
- Video Conference Preparation
- Data Entry
- Meeting Coordination
- Accounting Ledger Management
- Verbal and Written Communication
- Administrative Arrangements
- Financial Transactions
- Microsoft Office
- Documentation and Recordkeeping
- Account Reconciliation
- Administrative and Clerical Support
- Organize Files
- Bookkeeping
- Filing
- Resource Coordination and Allocation
Timeline
Administrative Specialist III
University Of Tennessee Health Science Center
07.2014 - Current
Administrative Assistant
Forensic Medical
08.2013 - 07.2014
High School Diploma -
Ridgeway High School
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