Katore Garrett
Arlington
Summary
A committed and enthusiastic professional with over 10 years of comprehensive experience in positions involving leadership, instruction, customer service, and educational administration.
Overview
21
21
years of professional experience
Work History
State Of Texas
Grand Prairie
04.2023 - Current
- Performs complex tasks for Interest List Management.
- Intake processing, service coordination, complex complaint resolution, consulting and technical assistance, facilitation, extensive coordination, and problem solving related to Medicaid and Medicare waiver programs.
- Effective in Tiers, SASO, TMHP, IAM ONLINE, CSIL, HEART, LTSS, State Portal, etc.
- Adherence to contracts, policies, procedures, and guidelines to ensure consistency with HHS program requirements, identifying recurring issues within the programs, and notifying management with recommendations for improvement.
CSR/Donation Representative
Pick N Pull
06.2019 - 03.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Contributed to company growth by consistently meeting and exceeding sales targets.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assistant Director
Phoenix Children's Academy
03.2013 - 01.2019
- Increased student engagement by incorporating real-life examples and hands-on activities in lesson plans.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
- Implemented data-driven strategies for continuous improvement of instruction and curriculum alignment.
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Managed department budget to ensure adequate resources for staff development and instructional materials.
- Planned and executed successful special events, such as college fairs, open houses, and parent-teacher conferences.
- Ensured compliance with state education standards by regularly reviewing curriculum materials and teaching practices.
Lead Teacher
Phoenix Children's Academy
01.2004 - 03.2013
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Collaborated with colleagues to design interdisciplinary units of study, fostering a deeper understanding of content across subject areas.
- Designed and executed project-based learning experiences, promoting teamwork, problem-solving skills, and real-world connections for students.
- Used data-driven decision-making processes to analyze student performance trends and adjust instructional practices accordingly, leading to improved outcomes.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
Education
Associate of Arts - Early Childhood Education
Sacramento City College
Sacramento, CA05.2005
Skills
- Behavioral Management
- Activity Planning
- Mobility Assistance
- Cultural Sensitivity
- Adaptability
- Effective Time Management
- Fast Learner
- Ability to work in a team
- Multitask
- Dependable
- Critical thinking
- Communication skills
- Customer service
- Problem solving
- Friendly, positive attitude
References
References available upon request.
Timeline
State Of Texas
04.2023 - Current
CSR/Donation Representative
Pick N Pull
06.2019 - 03.2023
Assistant Director
Phoenix Children's Academy
03.2013 - 01.2019
Lead Teacher
Phoenix Children's Academy
01.2004 - 03.2013
Associate of Arts - Early Childhood Education
Sacramento City College
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