Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tania Correia

Margate,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

22
22
years of professional experience

Work History

Senior Customer Service Representative

Petmeds
Delray Beach, Florida
02.2003 - 05.2025
  • Assisted customers with product inquiries and order placements.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Educated customers on pet health products and services offered by the company.
  • Collaborated with team members to improve service delivery and customer satisfaction.
  • Responded promptly to inquiries from customers about products or services.
  • Resolved escalated customer complaints in a timely manner.
  • Educated customers about products, pricing and policies to address and resolve issues.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

Deerfield High School
Deerfield Beach, FL
06-1993

Skills

  • Order processing
  • Complaint resolution
  • Team collaboration
  • Time management
  • Problem solving
  • Attention to detail
  • Active listening
  • Conflict resolution
  • Microsoft Word
  • Multitasking Abilities
  • Communication
  • Calm under pressure
  • Relationship building
  • Verbal communication
  • Written communication
  • Adaptability
  • Google drive

Timeline

Senior Customer Service Representative

Petmeds
02.2003 - 05.2025

High School Diploma -

Deerfield High School

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