Summary
Overview
Work History
Education
Skills
COMMUNICATION
Certification
Timeline
Generic

Katoria Williams

North Little Rock,AR

Summary

Legal professional with comprehensive background in legal research, document management, and case preparation. Known for strong commitment to team collaboration and achieving positive outcomes in high-stakes environments. Adept at navigating changing priorities and supporting colleagues with keen attention to detail and unwavering reliability.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Paralegal

Lambert and Perry Law Firm
03.2020 - Current
  • Conducted extensive legal research to support case preparation and strategy development.
  • Drafted complex legal documents, ensuring compliance with relevant laws and regulations.
  • Mentored junior paralegals, enhancing team efficiency and knowledge sharing.
  • Implemented document management systems, streamlining access to case files and resources.
  • Facilitated communication between clients and legal team, ensuring clarity on case progress and developments.
  • Trained new employees on company policies and legal standards.
  • Assisted attorneys in preparing for trials, leading to successful outcomes and client satisfaction.
  • Managed all incoming correspondence from judges, court administrative staff and opposing parties.
  • Improved client relationships through clear communication and prompt response to inquiries.
  • Managed dozens of incoming calls, emails and faxes per day from clients, attorneys, and opposing parties.

Contractor/Customer Service Representative

Turbo Tax
12.2023 - 04.2024
  • Assist customers with inquiries and provide technical support via video and chat in a timely and professional manner.
  • Troubleshoot technical issues reported by customers and work towards timely resolution, escalating complex issues to the appropriate team or department when necessary.
  • Guide clients through step-by-step solutions clearly and concisely, ensuring their understanding and satisfaction.
  • Research, diagnose, document, and resolve technical issues related to software and hardware problems.
  • Collaborated with cross-functional teams to streamline communication between departments during peak seasons.
  • Managed complex client accounts, providing tailored tax solutions based on individual financial situations.
  • Tech savvy and avid computer user
  • Ability to multi-task and navigate multiple systems
  • Excellent verbal and written communication skills, with the ability to communicate technical information to non-technical users clearly and concisely
  • Communicate with a friendly tone and professional demeanor
  • Strong problem-solving and analytical skills to identify and resolve technical issues efficiently
  • Ability to work independently as well as collaboratively
  • Strong time management skills

Paralegal

Dickerson Law Firm
12.2015 - 03.2020
  • Organize and analyze information, cross-check and validate information, prepare written reports, draft legal documents including briefs, pleadings, appeals, agreements, contracts and legal memoranda.
  • Helped prepare declarations and motions, prepare correspondence, check and edit legal forms and documents for accuracy
  • Build and maintain databases and files, organize and track case files.
  • Research skills
  • Analytical skills
  • Critical thinking skills
  • Planning and organizing
  • Information monitoring
  • Strong communication skills
  • Stress tolerance
  • Attention to detail and accuracy
  • Confidentiality
  • Teamwork
  • Drafted legal documents, including motions and pleadings, ensuring compliance with court requirements

Front Desk Receptionist

Flowers Family Practice Clinic
04.2014 - 12.2015
  • Managed patient scheduling, ensuring optimal flow and minimal wait times.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Assisted in processing patient information using electronic health record systems.
  • Coordinated communication between patients and healthcare providers to enhance service delivery.
  • Maintained a welcoming environment, addressing patient inquiries with professionalism and empathy.
  • Organized office supplies and equipment, streamlining operational efficiency in daily tasks.
  • Trained new front desk staff on clinic protocols and customer service practices.
  • Oversaw front desk operations, ensuring compliance with clinic policies and enhancing patient experience.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.

Manager

Shell
09.2013 - 12.2015
  • Maintained staff by recruiting, selecting, orienting, and training employees.
  • Maintained a safe, secure, and legal work environment; developing personal growth opportunities.
  • Accomplished staff results by communicating job expectations.
  • Planned, monitored, and appraised job results.
  • Coached, counseled, and disciplined employees.
  • Developed, coordinated, and enforced systems, policies, procedures, and productivity standards.
  • Established strategic goals by gathering pertinent business, financial, service, and operations information.
  • Identified and evaluated trends and options; choosing a course of action; defining objectives; evaluating outcomes.
  • Accomplished financial objectives
  • Maintained quality service by enforcing quality and customer service standards
  • Analyzed and resolved quality and customer service problems, identified trends and recommended system improvements.
  • Performance Management
  • Supervision
  • Quality Management
  • Handle Pressure
  • Strong background in cash management
  • Excellent customer service orientation
  • Exceptional written and verbal communication skills
  • Fosters Teamwork
  • Self-directed and motivated
  • Results Driven
  • Critical thinking and ability to make apt decisions

Education

Ph.D. - Health Administration

Capella University
Minneapolis, MN
06-2025

Master of Health Administration -

Capella University
Minneapolis, MN
06.2018

Bachelor of Science - Biology

University of Arkansas Pine Bluff
Pine Bluff, AR
05.2011

Skills

  • Computer skills-Microsoft (Word, Outlook, and Excel)
  • Typing speed 50wpm
  • Notary public certification
  • Team leadership qualities, customer service, office administration, and clerical support
  • Court filing procedures
  • Client communication
  • Schedule management
  • Data entry
  • Time management
  • Documentation and recordkeeping

COMMUNICATION

Speak, read, and write basic Spanish

Certification

  • CNP - Certified Notary Public

Timeline

Contractor/Customer Service Representative

Turbo Tax
12.2023 - 04.2024

Senior Paralegal

Lambert and Perry Law Firm
03.2020 - Current

Paralegal

Dickerson Law Firm
12.2015 - 03.2020

Front Desk Receptionist

Flowers Family Practice Clinic
04.2014 - 12.2015

Manager

Shell
09.2013 - 12.2015

Bachelor of Science - Biology

University of Arkansas Pine Bluff

Ph.D. - Health Administration

Capella University

Master of Health Administration -

Capella University

Similar Profiles

CREATE PROFILE