Katoshia Steele
Pensacola,FL
Overview
23
23
years of professional experience
1
1
Certification
Work History
Bartender
850 Event Center
04.2024 - Current
- Learned cocktail preparation and mixing techniques to serve customers efficiently.
- Assisted in maintaining cleanliness and organization of bar area for optimal workflow.
- Provided excellent customer service by engaging patrons and addressing inquiries effectively.
- Collaborated with team members during peak hours to ensure timely service delivery.
- Familiarized with bar equipment and tools to operate safely and effectively.
- Adapted quickly to menu changes, ensuring accurate order fulfillment for guests.
- Participated in training sessions to enhance knowledge of drink recipes and service standards.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Hairstylist
Fiercafied Divas
01.2002 - Current
- Delivered personalized hairstyling services, enhancing client satisfaction and loyalty.
- Mentored junior stylists, providing guidance on techniques and customer service excellence.
- Executed advanced chemical treatments, ensuring safety and compliance with industry standards.
- Developed customized hair care regimens for clients, improving overall hair health and maintenance routines.
Bartender
Bedlams
03.2020 - 07.2022
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Education
High School Diploma - Cosmetology
Virginia College
Pensacola, FL07.2016
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Engaging personality
- Responsible alcohol service
- Complex Problem-solving
- Handling difficult customers
- Memory retention
- Professional appearance
- Team training and development
- New hire training
- Basic accounting
Certification
Florida Cosmetology HIV and AIDS course
Timeline
Bartender
850 Event Center
04.2024 - Current
Bartender
Bedlams
03.2020 - 07.2022
Hairstylist
Fiercafied Divas
01.2002 - Current
High School Diploma - Cosmetology
Virginia College