Overview
Work History
Education
Skills
Certification
Timeline
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Katoshia Steele

Pensacola,FL

Overview

23
23
years of professional experience
1
1
Certification

Work History

Bartender

850 Event Center
04.2024 - Current
  • Learned cocktail preparation and mixing techniques to serve customers efficiently.
  • Assisted in maintaining cleanliness and organization of bar area for optimal workflow.
  • Provided excellent customer service by engaging patrons and addressing inquiries effectively.
  • Collaborated with team members during peak hours to ensure timely service delivery.
  • Familiarized with bar equipment and tools to operate safely and effectively.
  • Adapted quickly to menu changes, ensuring accurate order fulfillment for guests.
  • Participated in training sessions to enhance knowledge of drink recipes and service standards.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Hairstylist

Fiercafied Divas
01.2002 - Current
  • Delivered personalized hairstyling services, enhancing client satisfaction and loyalty.
  • Mentored junior stylists, providing guidance on techniques and customer service excellence.
  • Executed advanced chemical treatments, ensuring safety and compliance with industry standards.
  • Developed customized hair care regimens for clients, improving overall hair health and maintenance routines.

Bartender

Bedlams
03.2020 - 07.2022
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.
  • Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Boosted beverage sales, designing and promoting range of signature cocktails.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.

Education

High School Diploma - Cosmetology

Virginia College
Pensacola, FL
07.2016

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Outgoing personality
  • Engaging personality
  • Responsible alcohol service
  • Complex Problem-solving
  • Handling difficult customers
  • Memory retention
  • Professional appearance
  • Team training and development
  • New hire training
  • Basic accounting

Certification

Florida Cosmetology HIV and AIDS course

Timeline

Bartender

850 Event Center
04.2024 - Current

Bartender

Bedlams
03.2020 - 07.2022

Hairstylist

Fiercafied Divas
01.2002 - Current

High School Diploma - Cosmetology

Virginia College

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Katoshia Steele