Katota Maidoda Kabwe
Stratford,CT
Summary
Background includes successfully managing documentation and daily living support needs for disabled clients. Good organizational skills with a hardworking mentality and caring approach. Dedicated to healthcare industry and professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level healthcare administrator position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Long Term Care Associate Administrator
West River Rehabilitation Center
East Haven , CT
2019.01 - Current
- Facilitated communication between departments, management and customers to resolve issues and achieve performance targets.
- Improved office organization by developing filing system and customer database protocols.
- Followed up with customers accounts to resolve unpaid or past due accounts.
- Checked office stock to determine supply levels and maintain inventory.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Reviewed financial statements and sales and activity reports to measure productivity and goal achievement.
- Established and oversaw implementation of successful budgeting and accounting systems to improve efficiency and reduce costs.
- Identified needs of customers promptly and efficiently.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Wrote reports outlining results to facilitate management decision making.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Documented case notes daily and coordinated follow-up for seamless case management.
Administrative Assistant
Milford Health & Rehabilitation
Milford , CT
2017.11 - 2019.01
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Keyed in customer contacts and delivery dates to update details in company databases.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Directed customer communication to appropriate department personnel.
- Documented and took note of staff vacation time, sick days and personal days to monitor attendance records.
- Prepared shipping packages by printing packing labels and verifying orders.
- Routed contracts, agreements, and invoices through proper signature process.
- Monitored office equipment and managed smooth operation with preventive maintenance and repair work scheduling.
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
- Answered phones to direct callers, schedule appointments and provide general office information.
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Received and routed incoming calls and correspondence to promote timely communication.
- Answered and routed telephone calls and took messages.
- Obtained scanned records and uploaded to database.
- Delivered exceptional customer service through direct communication with clients and team members.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Managed incoming and outgoing mail, filing and meeting coordination.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
Social Services Director
Mount Zion Church Of God
Bridgeport , CT
2016.11 - 2017.11
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
- Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.
- Promoted integration of behavioral health care and long-term services to enhance continuity of care for clients.
- Formulated discharge plans in collaboration with multidisciplinary treatment team, patient and family.
- Coordinated specific psychosocial resources to meet members' identified needs.
- Advocated for clients' best interest in nursing home and Rehab Care that interfaced with client and family.
- Assessed each resident's psychosocial needs.
- Managed delivery of social services for 25-30 residents in need of assistance.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Conducted community workshops to promote different programs and educate public on available services.
Education
Master of Science - Healthcare Administration
Pfieffer University
Mise, NC12.2022
M.D. - Internal Médecine
University of Lubumbas
Lubumbashi, DRC06.2003
Skills
- Following Up with Clients
- Direct Supervision
- Applications Knowledge
- Nursing Assistance
- Long-term Care
- Long-term business planning and execution
- Long-term disability treatment
- Long-term Planning
- Long-term budgeting
- Coordinating care
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Long Term Care Associate Administrator
West River Rehabilitation Center
2019.01 - Current
Administrative Assistant
Milford Health & Rehabilitation
2017.11 - 2019.01
Social Services Director
Mount Zion Church Of God
2016.11 - 2017.11
Master of Science - Healthcare Administration
Pfieffer University
M.D. - Internal Médecine
University of Lubumbas
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