Summary
Overview
Work History
Education
Skills
Timeline
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KATOYA WASHINGTON

Princeton

Summary

Adept at elevating team performance and enhancing customer satisfaction, my tenure at Wingstop showcased my expertise in staff management and operations management. By fostering a culture of excellence and implementing effective inventory control measures, I significantly contributed to sales growth and operational efficiency, embodying leadership and strategic problem-solving skills. I am diligent with solid a background in managing daily operations and team leadership. Proven ability to streamline processes and enhance customer satisfaction. Demonstrated expertise in staff training and conflict resolution.

Furthermore, i am professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.

Overview

8
8
years of professional experience

Work History

Assistant General Manager

Wingstop
12.2022 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.

Certified Grill Master

Red Lobster
12.2016 - 10.2020
  • Mentored junior staff members in proper grilling techniques and food safety practices.
  • Boosted kitchen morale by fostering a positive, collaborative work atmosphere among grill station staff.
  • Optimized energy consumption through mindful utilization of grill equipment during off-peak hours.
  • Streamlined grill station operations for increased efficiency and reduced food waste.
  • Reduced cross-contamination risks by diligently adhering to allergen-safe cooking practices.
  • Demonstrated versatility by stepping into other kitchen roles as needed, ensuring smooth restaurant operations.
  • Shared knowledge of grilling techniques with fellow team members, elevating overall skill level within the kitchen.
  • Assisted in designing seasonal menus featuring unique grilled dishes that delighted customers.
  • Cultivated a safe working environment by strictly adhering to fire safety procedures while operating the grill station.

Cook

IHOP
04.2017 - 02.2020
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.

Education

High School Diploma -

Carol City Senior High
Miami, FL
06-1995

Skills

  • Staff Management
  • Inventory Control
  • Operations Management
  • Staff Development
  • Food safety and sanitation
  • Team leadership expertise
  • Training and development background
  • Employee Scheduling
  • Customer Relationship Management (CRM)

Timeline

Assistant General Manager

Wingstop
12.2022 - Current

Cook

IHOP
04.2017 - 02.2020

Certified Grill Master

Red Lobster
12.2016 - 10.2020

High School Diploma -

Carol City Senior High

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KATOYA WASHINGTON