Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathleen Rademacher

Grand Ledge,MI

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Excellent customer service and conflict management skills.

Overview

29
29
years of professional experience

Work History

Administrative Assistant

CLS Mechanical, LLC
11.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Billing Specialist/Accounts Receivable

Westrock
04.2022 - 08.2024
  • Solely responsible for all billing conducted for the Lansing, Michigan location
  • Receive and process daily billing for a variety of customers utilizing various billing systems
  • Worked with multiple departments to check proper billing information.
  • Create and process write offs and credits
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Maintain customer emails
  • Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing write-offs.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Enhanced customer satisfaction with timely and accurate invoice generation.
  • Strengthened client relationships through effective communication regarding billing issues and concerns.
  • Streamlined billing process efficiency by implementing updated billing system.
  • Facilitated staff training on new billing software, enhancing team productivity and billing accuracy.
  • Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.
  • Identified opportunities for process improvement, leading to more streamlined billing operation.
  • Managed monthly billing cycles to ensure timely issuance of invoices and statements.

Administrative Assistant

Pure Green Lawn & Tree Professionals
03.2017 - 04.2022
  • Compiled data and reviewed information for accuracy prior to input
  • Scanned documents and saved in database to keep records of essential organizational information
  • Corrected data entry errors to prevent later issues such as duplication or data degradation
  • Compiled monthly budget reports, financial spreadsheets and organizational charts to support business operations and improve office organization
  • Sorted documents and maintained organized filing process
  • Verified accuracy of data before transcribing
  • Provided primary customer support to internal and external customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities
  • Developed community reputation through commitment to customer satisfaction and strong client relationships
  • Received and routed incoming mail and correspondence to correct departments and staff members
  • Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines
  • Responded to inquiries from callers seeking information
  • Referred customers to specialized selling teams to build long term trust
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Childcare Assistant / Lunch Aide

St. Michael Parish School and Childcare
11.2012 - 03.2017
  • Supervised free play and other activities to keep children safe.
  • Assisted with meal preparation and feeding to meet children's dietary needs.
  • Keep records on individual children, including daily observations and information about activities, meals served, and medications administered
  • Support children's emotional and social development, encouraging understanding of others and positive self-concepts
  • Instruct children in health and personal habits, such as eating, resting, and toilet habits
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Boosted children''s cognitive development with age-appropriate educational games and activities.
  • Regulate children's rest periods
  • Read and told stories to promote and support overall language development.
  • Established positive relationships with parent to collaboratively promote child's wellbeing.
  • Organize and store toys and materials to ensure order in activity areas
  • Supported early language development through storytelling, songs, and interactive conversations with children.
  • Enforce rules and regulations of the school to maintain discipline and ensure safety in the lunchroom and on the playground
  • Maintained daily records of children's individual activities, behaviors, meals, and naps.
  • Collaborated with other childcare professionals to continuously improve the quality of care provided to children.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.

Receptionist

Eynon Associates
06.2003 - 09.2004
  • Provided clerical support to company employees by copying, faxing and filing documents
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Developed correspondence letters, memos and emails
  • Sought out and engaged with customers to drive sales and service using suggestive selling
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
  • Transmit information or documents to customers, using computer, mail, or facsimile machine
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries
  • Kept reception area clean and neat to give visitors positive first impression.

Underwriter's Assistant

American Community Mutual Insurance Company
10.1998 - 03.2000
  • Compose business correspondence for Underwriters
  • Data entry
  • Demonstrated organizational, clerical and verbal skills in the area of insurance
  • Main liaison between Insurance Agent's and Underwriter's
  • Consistently praised by underwriter's for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team player attitude
  • Documented underwriting decisions and provided evidence of compliance with applicable regulations.
  • Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
  • Achieved faster turnaround times in application processing by optimizing workflows within the underwriting department.

Receptionist

Drs. Thomas, Johanna and Karen Chapel
02.1996 - 10.1998
  • Entered data accurately and efficiently to ensure proper record keeping
  • Provided exceptional customer service to address inquiries and concerns
  • Answered phones promptly and courteously to assist callers
  • Checked in patients efficiently and directed them to appropriate areas
  • Scheduled appointments smoothly to maximize office efficiency
  • Maintained reception area cleanliness and organization to create a welcoming environment

Education

No Degree - Pre-Med

Ferris State University
Big Rapids, MI
05.1992

Diploma - College Prep

Divine Child High School
Dearborn, MI
05-1990

Skills

  • Account Receivables
  • Administrative Support
  • Answering Phones
  • Billing Processor
  • Business Operations
  • Clerical Skills
  • Customer Service
  • Data Entry
  • Working in a team and individual office setting
  • File Management
  • Invoicing
  • Multi Tasking
  • Quick Learner
  • Time Management Skills
  • Dedicated team player

Timeline

Administrative Assistant

CLS Mechanical, LLC
11.2024 - Current

Billing Specialist/Accounts Receivable

Westrock
04.2022 - 08.2024

Administrative Assistant

Pure Green Lawn & Tree Professionals
03.2017 - 04.2022

Childcare Assistant / Lunch Aide

St. Michael Parish School and Childcare
11.2012 - 03.2017

Receptionist

Eynon Associates
06.2003 - 09.2004

Underwriter's Assistant

American Community Mutual Insurance Company
10.1998 - 03.2000

Receptionist

Drs. Thomas, Johanna and Karen Chapel
02.1996 - 10.1998

No Degree - Pre-Med

Ferris State University

Diploma - College Prep

Divine Child High School

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Kathleen Rademacher