Katrea Arthur
Lauderhill,USA
Summary
Professional with experience in hospitality management and guest services. Focused on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in customer service, scheduling, and conflict resolution. Known for reliability, strong communication skills, and leadership abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Best Western Hotel
01.2021 - Current
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Collected room deposits, fees, and payments.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Customer service/Receptionist
BESDON WELLNESS CENTER
01.2022 - 12.2023
- Successfully managed all front desk operations
- Arranged bookings and handled special requests
- Handle guests' questions and concerns promptly, professionally and courteously
- Maintain a clean, safe, fully stocked and well-organized work area
- Contributed to team success by providing backup support to colleagues during peak periods or absences.
- Organized company documents and maintained accurate filing systems for easy retrieval when needed.
- Updated client records regularly, ensuring accurate contact information was readily available for future communications or followups.
Customer service
ALORICA/REMOTE JOB
11.2022 - 03.2023
- Answering calls and assisting customers with their questions or problems
- Assist clients with inquiries and complaints and receive incoming calls
Sales Associate
ARMANI EXCHANGE
11.2021 - 01.2022
- Arranging items on store racks and shelves, ensure accurate pricing, help shoppers locate merchandise, clean the store, and handle customer inquiries
- Monitoring fitting room areas and assisting cashiers during busy shopping hours
- Answering calls from the stores and assisting customers with their questions or problems
- Opening & closing registers verifying and balancing all the transactions on all the registers
- Seasonal
Guest Service Supervisor
Forêt des Fleurs Hotel
06.2015 - 02.2017
- Successfully managed all front desk operations
- Arranged bookings and handled special requests
- Greeted and assisted all guests with hospitality and unwavering assistance
- Offered suggestions regarding dining, leisure, and entertainment
- Maintained an organized desk area, adding to the welcoming environment of the hotel
- Fostered strong work relationships with all hotel departments
- Collaborated with maintenance and housekeeping to achieve the same goal
- Attending the hotel required meeting and training
- Follow up to ensure guest satisfaction and assist with providing the front desk employees with the necessary tools, training and information to effectively perform their jobs
Education
High school diploma -
Boyd H Anderson high school
Lauderdale lakes, FL06.2021
Skills
- Organizational skills
- Customer service experience
- Time management skills
- Verbal communication skills
- Written communication skills
- Social media experience
- Ability to work at a fast pace
- Training and mentoring
- Staff Supervision
- VIP guest relations
Certification
- EMR certified
- BLS certified
Accomplishments
- Communicated with all departments efficiently as well as with the hotel owner to ensure functionality throughout 250-room property.
Languages
French
Native or Bilingual
Spanish
Professional Working
Timeline
Customer service
ALORICA/REMOTE JOB
11.2022 - 03.2023
Customer service/Receptionist
BESDON WELLNESS CENTER
01.2022 - 12.2023
Sales Associate
ARMANI EXCHANGE
11.2021 - 01.2022
Front Desk Supervisor
Best Western Hotel
01.2021 - Current
Guest Service Supervisor
Forêt des Fleurs Hotel
06.2015 - 02.2017
- EMR certified
- BLS certified
High school diploma -
Boyd H Anderson high school
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