Katrecia Carter

• Operated advanced cleaning equipment to maintain facility hygiene and safety standards.
• Trained new staff on best practices for cleaning procedures and equipment use.
• Conducted routine inspections to ensure compliance with health and safety regulations.
• Developed and implemented efficient cleaning schedules to enhance workflow productivity.
• Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
• Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
• Demonstrated strong time management skills, ensuring the completion of all assigned tasks within designated deadlines while maintaining high-quality work standards.
• Performed deep-cleaning projects as needed to maintain optimal cleanliness throughout the facility over time.
• Assisted in emergency situations requiring immediate attention or cleanup, demonstrating adaptability under pressure.
• Reduced the risk of infection by properly disposing of hazardous materials and maintaining strict hygiene protocols.
• Collaborated with other EVS technicians to ensure comprehensive cleaning coverage in all assigned areas.
• Ensured proper handling and storage of chemicals, minimizing risks associated with hazardous material exposure.
• Operated industrial floor machines to strip, buff and wax floors to maintain shine and finish.
• Cleaned, removed and properly disposed of biohazardous substances in accordance with OSHA and health regulations.
• Operated wet and dry vacuum for cleaning and shampooing carpeted areas to remove dirt, dander and hair and eliminate microscopic allergens.
• Assisted nursing staff with patient care tasks, improving overall efficiency and quality of care.
• Provided support during large-scale events such as flu season or outbreaks by adjusting work schedules accordingly to meet increased demand for services .
• Performed regular equipment maintenance and reported problems to supervisor.
• Participated in ongoing training opportunities and professional development initiatives to stay up-to-date with industry trends and advancements in EVS technology.
• Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Stripped and refinished hard surface floors to maintain quality condition and appearance.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Responded immediately to calls from personnel to clean up spills and wet floors.
• Maintained floor cleaning and waxing equipment.
• Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.

Used organic-based chemicals to disinfect floors, counters and furniture.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Organized and detail-oriented with a strong work ethic.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Resolved customer inquiries and issues through effective communication and problem-solving techniques.
• Trained new staff on customer service protocols and company policies, enhancing team performance.
• Developed training materials for ongoing staff development, fostering a knowledgeable workforce.
• Implemented feedback mechanisms to gather customer insights, driving improvements in service delivery.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.

• Complete daily cleaning duties in patient/ clients household.
• Escort patient/ client to appointments and/ or daily errands.
• Provided compassionate care to clients, ensuring comfort and safety in daily activities.
• Assisted with personal hygiene routines, promoting dignity and well-being for elderly individuals.
• Developed tailored care plans based on individual needs, enhancing overall client satisfaction and health outcomes.
• Trained new staff on best practices for caregiving, fostering a supportive team environment.
• Monitored client health status, reporting changes to healthcare professionals for timely intervention.
• Implemented strategies for improving mobility and physical activity among clients, encouraging independence.
• Assisted clients with activities of daily living, promoting independence and quality of life.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
• Provided safe mobility support to help patients move around personal and public spaces.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Transported individuals to events and activities, medical appointments, and
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
• Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
• Laundered items, changed sheets and made bed to keep patients' bedroom clean.

• Line cook
• Preparing and serving customer orders
• Maintained accurate cash drawer, balancing at shift end.
• Implemented inventory management practices, reducing stock discrepancies.
• Trained new cashiers on procedures and customer service standards.
• Monitored checkout area for cleanliness and organization, fostering a welcoming environment.
• Resolved customer complaints pretty omptly, enhancing overall satisfaction.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain order accuracy.

• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Answered questions about store policies and addressed customer concerns.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Improved store atmosphere with thorough and prompt cleaning of checkout area.
• Processed refunds and exchanges in accordance with company policy.