Katreece Montgomery

Role involves providing exceptional guest services for Alzheimer's residents and their families.

• Welcome and assist guests, families, and visitors to the community, providing exceptional customer service and addressing any inquiries or concerns promptly.
• Create invitations and materials for special events.
• Coordinate guest appointments and tours, ensuring a seamless and enjoyable experience for all parties involved.
• Provide administration and concierge backup to Business Officer.
• Assist with creating unforgettable events and experiences for residents and their families.

Responsible for ensuring a high quality experience for residents through communication with residents, responsible parties and management.

• Work with residents and family members to help with transition into Assisted Living Community.
• Act as liaison between residents, family members, and community.
• Demonstrate on-going efforts to enhance and maintain resident satisfaction in the community through resident and family expectation management and advocacy.
• Support community with specified administration and Human Resources as assigned by Administrative Director.

Freelance videographer/photographer for upscale weddings and events. Web and graphic designer.

• Filmed and edited weddings and special events.
• Website and graphic design for small businesses.
• Managed daily business operations including networking and social media.
• Improved customer satisfaction ratings by consistently delivering high-quality products and services.
• Implemented marketing campaigns to expand customer base and increase brand awareness.