Katreena Ericksen
Wales,UT
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at Zas And Das. Proven ability to enhance team performance and optimize operations through effective training and problem-solving. Skilled in inventory management and fostering a positive work environment, ensuring exceptional service delivery and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Pizza Shop Manager
Zas And Das
Ephraim, UT
08.2025 - Current
- Oversaw daily operations, ensuring efficiency and adherence to company standards.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Analyzed sales data to identify trends, informing strategic purchasing decisions.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
Stay-at-Home Mom
Self Employed
Wales, UT
09.2018 - 08.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Sever/Bartender/Carside/Restaurant Hostess
Applebee's Grill + Bar
West Valley, UT
06.2014 - 08.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Education
GED -
Steven Henager GED Program
Midvale, UT05-2013
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Strong multitasking
- Food Service
- Employee motivation
- Task delegation
Timeline
Pizza Shop Manager
Zas And Das
08.2025 - Current
Stay-at-Home Mom
Self Employed
09.2018 - 08.2025
Sever/Bartender/Carside/Restaurant Hostess
Applebee's Grill + Bar
06.2014 - 08.2017
GED -
Steven Henager GED Program