Katrella Johnson
Coral Springs,FL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Director of Family Services
YMCA of South Florida
02.2024 - Current
- Managed budgets and resources to ensure optimal allocation of funds for program success.
- Organized community events that fostered positive relationships among families while promoting available services.
- Advised on policy changes related to family services, influencing decision-making processes at various levels of the organization.
- Conducted regular performance evaluations of staff members, providing constructive feedback to drive continuous improvement in service provision quality.
- Developed and implemented strategic plans for better family support and community engagement.
- Oversaw staff training and development initiatives, enhancing the competency of employees and ultimately benefiting clients.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
YMCA Before and After School Aide
Ymca Of South Hampton Roads
11.2022 - 12.2023
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
- Reported on student progress, behavior and social skills to parents.
- Maintained head count and attendance sheets.
Parking Cashier
Ace Parking
01.2019 - 01.2020
- Processed credit card and cash payments for parking charges and provided customers with accurate detailed receipts.
- Maintained clean and organized valet booth to showcase pleasant environment for guests and encourage consistent traffic flow.
- Tracked vehicles and inventory in [Software] to prevent loss or damage.
- Maintained efficient entrances and exits to manage traffic flow and reduce back-ups.
- Addressed navigation questions and provided directions to help guests reach destinations quickly.
- Resolved customer issues and complaints expeditiously to meet customer service quality standards.
- Greeted and welcomed guests to nurture relationships and grow successful business.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Stationary/Celebration Sales Associate
Walmart
10.2011 - 04.2013
- Stocked and replenished merchandise according to store merchandising layouts
- Priced merchandise, stocked shelves and took inventory of supplies
- Cleaned and organized the store
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Educated customers about the brand to incite excitement about the company's mission and values
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Operated a cash register for cash, check and credit card transactions
- Determined customer needs by asking relevant questions and listening actively to the responses.
Education
Bachelor of Arts - Psychology
Norfolk State University
Norfolk, Virginia05.2023
High School Diploma - undefined
Hoke County High School
Raeford, North Carolina2009
Skills
- Active listening skills
- Motivated team player
- Fast Learner
- Highly Dependable
- Positive attitude
- Skills Development
- Experience with Diverse Student Populations
- Verbal and Written Communication
- Community Resources
- Calm and Patient Demeanor
- Behavior Modeling
- Constructive Feedback
- Active Listening
- Parental Interaction
Timeline
Director of Family Services
YMCA of South Florida
02.2024 - Current
YMCA Before and After School Aide
Ymca Of South Hampton Roads
11.2022 - 12.2023
Parking Cashier
Ace Parking
01.2019 - 01.2020
Stationary/Celebration Sales Associate
Walmart
10.2011 - 04.2013
Bachelor of Arts - Psychology
Norfolk State University
High School Diploma - undefined
Hoke County High School
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