Katrena Campbell

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Maintained up-to-date knowledge of product and service changes.
• Investigated and resolved customer inquiries and complaints quickly.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

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• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Met customer call guidelines for service levels, handle time and productivity.
• Educated customers about billing, payment processing and support policies and procedures.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Managed timely and effective replacement of damaged or missing products.