Katrena Mccrary

• Followed all company policies and procedures to deliver quality work.
• Maintained current understanding of market conditions, compliance standards and best practices.
• Frequently inspected production area to verify proper equipment operation.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Evaluated customer needs and feedback to drive product and service improvements.
• Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
• Listened and responded to customer requests and forwarded necessary information to superiors.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.

My responsibilities as the opening cashier/ key holder included but not limited

• Building relationships with customers to encourage repeat business.
• Operation of cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Welcoming customers and helping to determine their needs.
• Counting money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with returns, refunds and resolving transaction issues.
• Answered questions about store policies and addressed customer concerns.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Tallied cash drawer at beginning and end of each work shift.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Used POS system to enter orders, process payments and issue receipts.
• Learned duties for various positions and provided backup at key times.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Checked personal identifications during alcohol and tobacco sales.
• Worked with floor team and managers to meet wide range of customer needs.

• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Answered questions about store policies and addressed customer concerns.
• Greeted customers and helped with product questions, selections, and purchases.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Answered customer questions about sizing, accessories, and merchandise care.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Engaged with customers to effectively build rapport and lasting relationships.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.