Katrena Moses
Houston,TX
Summary
Seeking a challenging and fulfilling role within a thriving organization to leverage complete range of capabilities, skills, and experience for driving ongoing success. Proven track record of delivering results as an employee with exceptional problem-solving abilities and talent for developing and implementing innovative solutions. Backed by diverse background in management and customer service, well-equipped to make a valuable contribution to the team.
Overview
16
16
years of professional experience
Work History
Corporate Services/ Mail Clerk
Intelogix
Houston, TX
05.2022 - 05.2024
- Processed checks to vendors and sought out signatures.
- Participated actively in planning and executing company events.
- Entered invoice into accounting software for payment.
- Managed contract and price negotiations with office vendors and service providers.
Front End Supervisor
Ross Stores Inc
Houston, TX
10.2008 - 04.2022
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Actively pursued personal learning and development opportunities.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Worked with the management team to implement the proper division of responsibilities.
- Cleaned and organized the store, including the checkout desk and displays.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
Store Manager/ Brand Ambassador
Daiquiri Explosion
Houston, TX
10.2016 - 11.2018
- Generated repeat business through exceptional customer service.
- Proactively identified performance gaps and implemented process improvements.
- Coached sales associates on product knowledge by utilizing 'The Recipe Guide" as training tools.
- Increased sales volume by 62% in less than 1 year by creating a "Staple Drink" at the shop.
- Utilized social media and brand marketing to achieve a sales quota of $7,562 in a 1 week Campaign.
- Ensured compliance with policies, standards and security measures.
- Preserved brand integrity by monitoring the consistency and quality of marketing content.
- Took professional quality photographs to use on social media channels for promotional benefits.
Merchandising Execution Associate
Home Depot Inc
Houston, TX
02.2016 - 09.2016
- Actively pursued personal learning and development opportunities.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Followed merchandising guidelines to present visually appealing displays.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Stocked and replenished merchandise according to store merchandising layouts.
Assistant Store Manager
O'Reilly Auto Parts
Houston, TX
04.2015 - 10.2015
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Coached the team on effective upselling and cross-selling methods.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Trained and managed associates in customer service and sales techniques.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Actively pursued personal learning and development opportunities.
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Followed merchandising guidelines to present visually appealing displays.
- Communicated clear expectations and goals to each team member.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Contacted other store locations to determine merchandise availability.
- Contributed to team success by exceeding team sales goals by 35%
Parts Sales Manager/Commercial Sales Manager
Autozone Inc
Houston, TX
02.2012 - 04.2015
- Logical Cmmercial Manager offering more than 5 years of expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising Commercial Sales strategies. Collaborative and strategic team leader offering robust background in customer relationship management to the right company.
- Identified and analyzed key competitors and related products.
- Consistently hit and exceeded sales goals by 27%.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Addressed problems in a proactive and knowledgeable manner to maintain and enhance client satisfaction.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Delivered merchandise to business locations for use in vehicle repairs or direct sales.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
- Ordered parts for customers, repair shops and the dealer service department.
- Researched vehicles and parts via physical catalogs and electronic means.
- Responded to customer concerns with friendly and knowledgeable service.
Education
GED - undefined
Houston Community College
Houston, TX2008
Skills
- Exceptional communication skills
- Goal-oriented
- POS systems knowledge
- Retail sales
- Merchandising
- Proficient in cash management
Timeline
Corporate Services/ Mail Clerk
Intelogix
05.2022 - 05.2024
Store Manager/ Brand Ambassador
Daiquiri Explosion
10.2016 - 11.2018
Merchandising Execution Associate
Home Depot Inc
02.2016 - 09.2016
Assistant Store Manager
O'Reilly Auto Parts
04.2015 - 10.2015
Parts Sales Manager/Commercial Sales Manager
Autozone Inc
02.2012 - 04.2015
Front End Supervisor
Ross Stores Inc
10.2008 - 04.2022
GED - undefined
Houston Community College