Summary

Overview

Work History

Education

Skills

Timeline

Katrena Norris

Tracys Landing,MD

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

2

2

years of professional experience

Work History

Assistsant

GEM Fasteners & Supply

Upper Marlboro, MD

01.2023 - 09.2024

Organized and maintained filing systems for documents and records.
Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
Greeted visitors, clients and guests in a professional manner.
Maintained an inventory of office supplies ensuring stock levels were adequate at all times.
Processed incoming mail on a daily basis including sorting, distributing and responding when necessary.
Archived confidential material securely following established procedures.
Handled confidential information with discretion and integrity.
Maintained positive working relationship with fellow staff and management.
Assisted organizational efforts by filing, entering data and answering phones.
Received and distributed mail, letters and packages.
Handled incoming calls and directed callers to appropriate department or employee.
Broke down boxes for garbage and recycling.
Scanned documents using high-speed scanners for digital archiving purposes.
Stocked inventory and ordered office and kitchen supplies.

Education

High School Diploma -

Calvert High School

Prince Frederick, MD

07-1997

Skills

Comprehensive Report Compilation
Product Knowledge
Data Collection
Administrative Paperwork Handling
Data Entry
Account updating
Complaint resolution
Active Listening
Grammar
Positive and professional
Process Optimization
Report creation
Stock management
Spreadsheets
Customer consulting
In-store support
Documentation
Quality Assurance Controls
Research
Shipping and receiving understanding
Courteous demeanor
Problem Resolution
Order Processing

Multi-Task Management
Prioritization
Conflict Mediation
Filing
Client Relations
Dispute Resolution
Customer Relations
Sales closing
Microsoft Office expertise
Service Upselling
Problem-solving abilities
Complaint Handling
Customer Education
Delivery Scheduling
Retail sales customer service
Microsoft Excel
Store maintenance
Professional telephone demeanor
Product Sales
Office equipment proficiency
Credit card payment processing
Retail Marketing

Timeline

Assistsant

GEM Fasteners & Supply

01.2023 - 09.2024

High School Diploma -

Calvert High School