Katrena Norris
Tracys Landing,MD
Summary
Dynamic and results-oriented professional with a proven track record at GEM Fasteners & Supply Inc, excelling in customer relationship management and office administration. Leveraged strong multitasking and organizational skills to enhance operational efficiency and customer satisfaction. Achieved significant improvements in document organization and data management, demonstrating a robust work ethic and integrity.
Personable and organized individual with keen eye for detail and positive, upbeat attitude. Possesses strong communication skills and solid understanding of office software, including proficiency in Microsoft Office Suite. Capable of enhancing team efficiency through effective coordination and administrative support.
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements, and business correspondence.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
GEM Fasteners & Supply Inc
01.2023 - 09.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Conducted research for project proposals, compiling information that supported winning bids.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
Foreman Painter/Accountant Manager
E.A Manders Inc
05.2012 - 01.2022
- Implemented standard operating procedures for paint application, ensuring consistent quality across all projects.
- Completed final walkthrough at job sites to close out projects.
- Conducted thorough pre-job site assessments to identify potential challenges and develop appropriate solutions.
- Responded proactively and positively to rapid change.
- Supported sustainable practices by incorporating environmentally friendly paints into projects when feasible.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
- Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
- Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Delivered high-quality painting services on time and within budget for a variety of clients.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Consistently met safety regulations while working on-site at both residential and commercial properties.
- Improved customer relations through strong communication skills and attention to detail in all projects.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Excelled under tight deadlines without sacrificing quality or client satisfaction, ensuring repeat business and positive referrals.
- Exceeded client expectations by consistently delivering high-quality workmanship within established timelines.
- Reduced waste materials by accurately estimating paint quantities needed for each job.
- Enhanced the appearance of residential and commercial spaces by skillfully applying paint, wallpaper, and other finishes.
- Managed inventory of supplies and ensured proper maintenance of painting equipment for optimal performance on each job site.
- Increased client satisfaction by providing accurate color consultations and recommendations.
- Provided exceptional customer service in addressing concerns or changes during the course of projects.
- Boosted property value for clients, selecting and applying high-quality, durable exterior paints.
- Increased customer satisfaction by providing detailed consultations on color selection and design aesthetics.
- Supported business growth by consistently receiving positive client feedback and referrals.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
Education
High School Diploma -
External High
HuntingtownSkills
- Customer service
- Office management
- Multitasking and organization
- Strong work ethic
- Computer skills
- Office administration
- Customer focus
- Work ethic and integrity
- Customer assistance
- Customer relationship management
- Collections background
- Inventory optimization
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Administrative Assistant
GEM Fasteners & Supply Inc
01.2023 - 09.2024
Foreman Painter/Accountant Manager
E.A Manders Inc
05.2012 - 01.2022
High School Diploma -
External High
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