Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Quote
Timeline
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Katrena Velazquez

District \ Multi Unit Manager 266-476-4325 kvelaz36@gmail.com
Decatur,AL

Summary

Drives Sales improvements district-wide with forward-thinking approaches focused on capturing opportunities and promoting growth. Tenacious change manager and solution-oriented manager with successful Growth background.

Leverages decisive leadership approaches to continuously boost key metrics. District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

28
28
years of professional experience
1
1
Certification

Work History

TCGM

Pilot Travel Centers
Decatur, AL
07.2021 - Current
  • Oversaw training of more than 100 team members.
  • Tracked food production levels, meal counts and supply costs.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Reviewed and approved employee schedules and timesheets.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Orchestrated positive customer experiences by overseeing every area of operations.
  • Integrated service and team management strategies to boost business profits.
  • Resolved escalated customer issues and boostedretention Rate 90%
  • Responsible for P&L of all stores
  • Controlled Shrink

District Manager

Dollar General
North And South Alabama, AL
07.2006 - 07.2021
  • Built positive and productive relationships with store and field leadership.
  • Supervised 22 plus locations to enforce high-quality standards of operation.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales. I was DM board and insured my peers concerns were addressed in meetings.
  • Improved operational standards, personnel moves, and merchandising strategies.
  • Hired and led 22 plus managers and supervisors for Retail Management organization.
  • Held weekly meetings with my team to identify techniques to overcome sales obstacles.
  • Led targeted training programs to educate staff on product benefits and service capabilities.
  • Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Drove sales for 22 plus stores in district, generating $66 Million in annual volume.
  • Exceeded sales targets 20% with motivational approaches focused on continuous improvement and strategic goal attainment.
  • Produced reports outlining financial data to assist management with making strategic plans and operational decisions.

Specialty Store Manager

WalMart Tire Lube Express
Decatur, AL
07.1999 - 07.2006
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Approved regular payroll submissions for employees.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Developed new store location from ground up by hiring and training efficient team.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Managed and Insured all Associates had proper training .
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings

Business Owner

Stop And Shop Deli W\bait And Minnow Shop
Decatur, AL
07.1997 - 07.1999
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Optimized team hiring, training and performance.

Multi-Unit Manager

Dairy Queen Restaurant
Decatur, AL
07.1994 - 07.1997
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.

Education

High School Diploma -

Lawrence Co Christian
Lawrence Co
05.1993

Skills

  • Self-Motivated
  • Flexible & Adaptable
  • Conflict Resolution
  • Purchasing and Procurement
  • Budgeting and Forecasting
  • Multi-Unit Operations Management
  • Conflict Management
  • Employee Coaching and Motivation
  • Human Resource Management
  • Sales Reporting
  • Team Leadership
  • Workforce Development
  • Performance Oversight
  • Staffing and Sales Reporting

Certification

Serve Save 5 Yr certification


Languages

English
Professional Working
Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

TCGM

Pilot Travel Centers
07.2021 - Current

District Manager

Dollar General
07.2006 - 07.2021

Specialty Store Manager

WalMart Tire Lube Express
07.1999 - 07.2006

Business Owner

Stop And Shop Deli W\bait And Minnow Shop
07.1997 - 07.1999

Multi-Unit Manager

Dairy Queen Restaurant
07.1994 - 07.1997

High School Diploma -

Lawrence Co Christian

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Katrena VelazquezDistrict \ Multi Unit Manager 266-476-4325 kvelaz36@gmail.com