Katrena White
Katy,TX
Summary
Social and communicative with high regard for sensitive and confidential information. Very detailed-orientated and posses a strong work ethic. Excellent communication skills and a strong ability to adapt and overcome challenges that are presented. Capable of mastering any new tasks that is presented due to determination and persistence to expand skill set and execute every task proficiently and with confidence. Wide range of experience in multiple different fields of work due to previous employments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Mental Health Technician/ER Technician/Patient Liaison
Houston Methodist Hospital
07.2021 - Current
- Develop and maintain positive relationships with patients, visitors, physicians, and medical staff to create safe and supportive environment.
- Apply de-escalation and limit-setting techniques to promote patient cooperation.
- Observe patient behaviors and mental status and notify RN of unusual or potentially dangerous occurrences.
- Assist with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Support patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Assist in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Respond to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Safely transport patients by wheelchair, stretcher, or bed to other units.
- Provide excellent customer service to patients and medical staff.
- Greet and assist patients with check-in procedures.
- Insert and remove peripheral IVs
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Maintain exceptional quality standards throughout admission, assessment, treatment, and discharge phases.
- Precepts new employees.
- Applied interventions with clients wanting to leave against medical advice (AMA).
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
CNA - Certified Nursing Assistant
Clipboard Health Staffing
01.2021 - 06.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Certified Nursing Assistant/Patient Liaison
Christus St Frances Cabrini Hospital
11.2019 - 08.2020
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Disinfected tools, equipment and surfaces between patients.
- Worked effectively in fast-paced environments.
- Worked well in team settings, providing support and guidance.
Certified Nursing Assistant/Psychiatric Technician
Delta T Group Staffing Agency/Central Louisiana State Hospital
08.2017 - 10.2019
- Charted on each patient daily que 15 minutes.
- Provided 1:1 supervision to patients on lockdown security unit.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Provided therapeutic activities to assist with patient development.
- Organized recreational activities to assist in patient recovery.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Performed scheduled safety rounding every 15 minutes.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
CNA Hospice Aide
Journey Hospice/Heart of Hospice
11.2015 - 08.2017
- Comforted family members, offered attentive listening and high level of emotional support.
- Positioned patients to provide comfort and promote better body alignment.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Checked and recorded vital signs, noting any significant changes and assisted nurses with treatment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Documented patient information and care activities in electronic health record.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Followed directions of licensed nurses to administer treatments.
Call Center Customer Service Representative
Sutherland Global
10.2014 - 11.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Detailed payment options and explained price, receipt and billing details to customers.
- Used system called Onxy to process credit checks for customer approvals.
- Maintained and managed customer files and databases.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Approved and terminated customer contracts upon request.
- Processed debit and credit card and electronic check payments.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Responded proactively and positively to rapid change.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
CNA/Shower Aid/Psychiatric Tech, ROM Tech
Colfax Nursing and Rehabilitation Center
04.2010 - 10.2014
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Charted on each patient daily.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Maintained patient records, documenting changes in patient condition.
Education
No Degree - Practical Nursing
Houston Community College
Texas08.2025
High School Diploma -
Grant High School
Louisiana01.2006
Skills
- Mental Health Technician
- Certified Nursing Assistant
- Clinical Documentation
- Customer Service
- Family Relations
- EMR Systems
- Patient Care
- Hospital
- Caregiving
- Venipuncture
- Epic
- Interpersonal Skills
- Time Management
- Effective Communication
- Healthcare Knowledge
- Relationship Building
Certification
- CNA - Certified Nurse Assistant
- CPI Certified
- BLS
Timeline
Mental Health Technician/ER Technician/Patient Liaison
Houston Methodist Hospital
07.2021 - Current
CNA - Certified Nursing Assistant
Clipboard Health Staffing
01.2021 - 06.2022
Certified Nursing Assistant/Patient Liaison
Christus St Frances Cabrini Hospital
11.2019 - 08.2020
Certified Nursing Assistant/Psychiatric Technician
Delta T Group Staffing Agency/Central Louisiana State Hospital
08.2017 - 10.2019
CNA Hospice Aide
Journey Hospice/Heart of Hospice
11.2015 - 08.2017
Call Center Customer Service Representative
Sutherland Global
10.2014 - 11.2015
CNA/Shower Aid/Psychiatric Tech, ROM Tech
Colfax Nursing and Rehabilitation Center
04.2010 - 10.2014
No Degree - Practical Nursing
Houston Community College
High School Diploma -
Grant High School
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