Katrenia McClodden

• Operated over-the-road tractor-trailers safely across regional and national routes.
• Completed pre-trip and post-trip inspections to verify vehicle readiness and compliance.
• Secured freight properly to prevent damage during long-haul transport.
• Maintained accurate electronic logs and delivery records according to regulations.
• Communicated with dispatch to coordinate routes, schedules, and load updates.
• Monitored driving conditions and adjusted plans to support on-time deliveries.
• Followed DOT regulations, company policies, and safety procedures consistently.
• Resolved roadside issues promptly to minimize delays and maintain service continuity.
• Demonstrated exceptional customer service skills when interacting with clients during pickups and deliveries.
• Navigated challenging weather conditions to deliver loads safely and within deadline constraints.

Obtains, verifies, and calculates income and resources to determine client financial eligibility for

social service programs.

Processes, monitors, reviews, and communicates case status and changes to clients, their

families, or authorized representatives.

Interviews clients, their families, or authorized representatives to gather information in

determining benefit eligibility.

Certifies program eligibility, computes benefit levels, and determines the length of eligibility.

Conducts reviews to determine or verify new and continued program eligibility.

Explains program benefits, requirements, rights of appeal, and fair hearings to clients, their

families, or authorized representatives.

Calculates and processes changes to client benefits such as overpayments, adjustments, or

restoration of benefits.

Documents case records to maintain accurate and confidential client records.

Assists advisors in resolving complaints and escalated issues.

May consult with program staff on policies, practices, records, budgets, and resources.

Obtains, verifies, and calculates income and resources to determine client financial eligibility for

social services programs.

Processes, monitors, reviews, and communicates case status and changes to clients, their

families, or authorized representatives.

Interviews clients, their families, or authorized representatives to gather information in

determining benefit eligibility.

Certifies program eligibility, computes benefit levels, and determines the length of eligibility.

Conducts reviews to determine or verify new and continued program eligibility.

Explains program benefits, requirements, rights of appeal, and fair hearings to clients, their

families, or authorized representatives.

Calculates and processes changes to client benefits such as overpayments, adjustments, or

restoration of benefits.

Documents case records to maintain accurate and confidential client records.

• Verified patient demographics, insurance details, and eligibility for accurate registration records.
• Collected required intake forms and updated electronic health records with precise patient information.
• Coordinated check-in workflow to reduce wait times and support smooth front-desk operations.
• Explained registration procedures and answered patient questions with professionalism and clarity.
• Resolved registration discrepancies by reviewing documentation and correcting account information.
• Processed insurance cards, referrals, and authorizations according to facility requirements.
• Maintained compliance with HIPAA guidelines while handling sensitive patient information.
• Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
• Reduced errors in insurance billing by carefully verifying insurance details during patient registration.
• Streamlined documentation procedures, resulting in increased accuracy and efficiency within the department.