Summary
Overview
Work History
Skills
Work Availability
Timeline
Certification
Hi, I’m

Katrenia Turner

Augusta,GA
Katrenia Turner

Summary

Experienced Professional skilled at managing a range of business in guest-services functions. Empathetic and patient demeanor with the ability to handle challenging customer interactions with professionalism.

Overview

15
years of professional experience

Work History

Corporate Message Services

Receptionist Clerk
03.2023 - Current

Job overview

  • Answer up to 70 incoming calls, greet callers, provide information and transferring calls to appropriate parties.
  • Maintain high level of customer service through friendly and polite demeanor.
  • Resolve customer issues through research and problem solving.
  • Relay and transcribed written and verbal messages to personnel.
  • Collect and verify telephone numbers, addresses, and proper spelling of names.
  • Respond to inquiries from callers seeking information

Sitel

Work From Home Customer Service Agent
03.2022 - 03.2023

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Investigated and resolve customer inquiries and complaints quickly.
  • Answered about 70 calls per day, addressing customer inquiries, solving problems and providing product information.
  • Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions

Hyatt Place Of Augusta

Night Auditor
01.2019 - 04.2020

Job overview

  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Controlled cash and credit card payment transactions at front desk using OPERA
  • Followed company security and check-in policies and procedures and reported suspicious activity.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.

Progressive Insurance

Coach
04.2018 - 10.2018

Job overview

  • Calculated quotes, educate over 50 potential clients on insurance options.
  • Tracked progress of all outstanding insurance claims.
  • Displayed consistent positive attitude towards customers, peers and other personnel.
  • Calculated premiums, established payment methods for 60% of sales.
  • Followed up with customers on unresolved issues.
  • Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.

Amazon

Work From Home Agent-Logistics
10.2016 - 05.2018

Job overview

  • Effectively managed high-volume of inbound and outbound customer calls.
  • Answered constant flow of customer calls with up to 70 calls in queue per day.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Mapped out and directed drivers on deliveries.

Skills

  • Opera
  • MS Windows proficient
  • Exceptional communication skills
  • Types 50 WPM
  • Motivated team player
  • People Oriented
Availability
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Timeline

Receptionist Clerk

Corporate Message Services
03.2023 - Current

Work From Home Customer Service Agent

Sitel
03.2022 - 03.2023

Night Auditor

Hyatt Place Of Augusta
01.2019 - 04.2020

Coach

Progressive Insurance
04.2018 - 10.2018

Work From Home Agent-Logistics

Amazon
10.2016 - 05.2018

Virginia College

Associate's from Business

Certification

Certified in Mindfulness Meditation- 2019

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Katrenia Turner