Hi, I’m
Katrenia Turner
Augusta,GA
Summary
Experienced Professional skilled at managing a range of business in guest-services functions. Empathetic and patient demeanor with the ability to handle challenging customer interactions with professionalism.
Overview
15
years of professional experience
Work History
Corporate Message ServicesRemote
Receptionist Clerk
03.2023 - Current
Job overview
- Answer up to 70 incoming calls, greet callers, provide information and transferring calls to appropriate parties.
- Maintain high level of customer service through friendly and polite demeanor.
- Resolve customer issues through research and problem solving.
- Relay and transcribed written and verbal messages to personnel.
- Collect and verify telephone numbers, addresses, and proper spelling of names.
- Respond to inquiries from callers seeking information
SitelAugusta, Georgia
Work From Home Customer Service Agent
03.2022 - 03.2023
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Investigated and resolve customer inquiries and complaints quickly.
- Answered about 70 calls per day, addressing customer inquiries, solving problems and providing product information.
- Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions
Hyatt Place Of Augusta
Night Auditor
01.2019 - 04.2020
Job overview
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Controlled cash and credit card payment transactions at front desk using OPERA
- Followed company security and check-in policies and procedures and reported suspicious activity.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
Progressive Insurance
Coach
04.2018 - 10.2018
Job overview
- Calculated quotes, educate over 50 potential clients on insurance options.
- Tracked progress of all outstanding insurance claims.
- Displayed consistent positive attitude towards customers, peers and other personnel.
- Calculated premiums, established payment methods for 60% of sales.
- Followed up with customers on unresolved issues.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
Amazon
Work From Home Agent-Logistics
10.2016 - 05.2018
Job overview
- Effectively managed high-volume of inbound and outbound customer calls.
- Answered constant flow of customer calls with up to 70 calls in queue per day.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Identified chronic customer issues by creating and maintaining customer complaint log.
- Mapped out and directed drivers on deliveries.
Skills
- Opera
- MS Windows proficient
- Exceptional communication skills
- Types 50 WPM
- Motivated team player
- People Oriented
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Receptionist Clerk
Corporate Message Services
03.2023 - Current
Work From Home Customer Service Agent
Sitel
03.2022 - 03.2023
Night Auditor
Hyatt Place Of Augusta
01.2019 - 04.2020
Coach
Progressive Insurance
04.2018 - 10.2018
Work From Home Agent-Logistics
Amazon
10.2016 - 05.2018
Virginia College
Associate's from Business
Certification
Certified in Mindfulness Meditation- 2019