Develops profitable relationships with High Value business clients seeking business card solutions and bank products
Recommends business options that help purchasing power, cash flow, expense management, and data security
Analyzes portfolio and outside competitor spend to discover better rewards, new revenue spend, and operating liquidity
Conducts in depth consultations with clients to understand needs that result in trusting relationships and positive experiences
Works with existing customers and prospects who have high annual revenues from $2.5 million to $30 million
Develops sales pipeline through partner referrals, client teams meetings, and direct cold calling
Finds business opportunities based on knowledge of clients, markets, products/ services
Well developed sales, organizational, verbal and written communication skills
Treasury Associate
US Bank
10.2022 - 07.2023
Expert in treasury sales to allow liquidity, safety, and efficient banking such as web wires, Ach debit/credit, positive pay
Create and submit internal worksheets specific to new product implementation
Recommend cross-sell opportunities and help the regional bank sales team exceed revenue goals
Developed industry knowledge as well as treasury systems and operations knowledge
Small Business Specialist, AVP
Union Bank
09.2020 - 07.2022
Build and develop SB Deposit acquisitions, lending, and additional SB solutions through deepening
Managed ~ 1000 business clients including their deposit and loan accounts
Sources new SB clients to Union Bank expands the relationship with existing SB clients
Conducts branch 1 on 1s & development in relation to SB products, sells, and client meetings
The primary resource for SB clients, working with key partners such as: Private bank, Merchant Service, Treasury Management, and Payroll partners to support SB relationships
Expert in treasury sales to allow liquidity, safety, and efficient banking such as web wires, Ach debit/credit, positive pay
The face of Union Bank in the community, taking an appropriate leadership role through building key COI relationships
Stay ahead of changing business trends that impact the Small Business segments, translate those trends into opportunities
Branch Manager, AVP
Union Bank
07.2019 - 08.2020
Train and coach branch staff, including performance reviews and evaluations
Prepare strategies and plans for individuals and the branch team to search for prospects and leads
Coach and train branch on operational risk situations and handling of exceptions and adjustments
Build strategies for high NPS results and retention around branch dashboard
Provide coaching and feedback to staff, administer recognition, counseling/ disciplinary action as needed
South Bay Coastal Region small business champion leading communications and campaigns
<ul><li>Lead a high performing team of Case Managers, Injury Management Advisor and Technical Specialist. Acting as a Third Party Administrator and responsible for the management of the portfolio of Youi CTP Claims.</li><li>My role was to oversee and supervise the day to day operation of the claims team and to ensure that both our Statutory Benefits and Common Law claims portfolio are being managed at a high level and in line with the legislation.</li><li>I am responsible for design and implementation of framework for effective claims strategies to uplift Customer Experience including Business and Regulator deliverables.</li><li>Established and developed strong working relationships with our client Youi to ensure that regular business performance updates are provided, improve reporting and claims governance including risk oversight are being identified.</li><li>Develop new initiatives and ideas to assist with the continuous improvement of claims processes and procedure including the rolling out of such plan to the business.</li></ul> at Employers Mutual Limited<ul><li>Lead a high performing team of Case Managers, Injury Management Advisor and Technical Specialist. Acting as a Third Party Administrator and responsible for the management of the portfolio of Youi CTP Claims.</li><li>My role was to oversee and supervise the day to day operation of the claims team and to ensure that both our Statutory Benefits and Common Law claims portfolio are being managed at a high level and in line with the legislation.</li><li>I am responsible for design and implementation of framework for effective claims strategies to uplift Customer Experience including Business and Regulator deliverables.</li><li>Established and developed strong working relationships with our client Youi to ensure that regular business performance updates are provided, improve reporting and claims governance including risk oversight are being identified.</li><li>Develop new initiatives and ideas to assist with the continuous improvement of claims processes and procedure including the rolling out of such plan to the business.</li></ul> at Employers Mutual Limited