Katrevia Carr
Hammond,Louisiana
Summary
Dynamic healthcare professional with a proven track record at Molina Healthcare, excelling in HIPAA compliance and patient confidentiality. Recognized for enhancing patient satisfaction through effective communication and conflict resolution. Strong interpersonal skills complemented by a commitment to operational excellence, ensuring efficient appointment scheduling and insurance verification.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Healthcare Customer Service Representative
Molina Healthcare
03.2024 - 01.2025
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Supervisor of Factory Operations
Sanderson Farms Processing Plant
03.2015 - 02.2024
- Enhanced workplace safety, implementing strict protocols and conducting regular inspections to minimize accidents.
- Established clear lines of responsibility among staff members by clearly defining roles and expectations, resulting in increased accountability and performance.
- Evaluated employee performance through regular assessments, providing constructive feedback and support for continuous improvement efforts.
- Streamlined factory operations by implementing efficient production schedules and optimizing resource allocation.
Assistant
McComb Health Clinic
06.2016 - 05.2018
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
BBA - Business Administration
Strayer University
Washington, DC12-2025
Skills
- HIPAA compliance
- Insurance verification
- Patient confidentiality
- Appointment scheduling
Certification
- HIPPA
- Bloodborne Pathogens
Timeline
Healthcare Customer Service Representative
Molina Healthcare
03.2024 - 01.2025
Assistant
McComb Health Clinic
06.2016 - 05.2018
Supervisor of Factory Operations
Sanderson Farms Processing Plant
03.2015 - 02.2024
BBA - Business Administration
Strayer University
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