Katria LaFrance
Dallas,TX
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Agent
Progressive
05.2023 - Current
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
CCC Retention Specialist
Statefarm
08.2022 - 05.2023
- Provide proof of insurance to all policy holders upon request,
- Assist with policy changes to coverages and/or deductibles,
- Service existing customers and assist with processing new insurance applications
Premier Service Agent
AT&T Mobility
01.2021 - 08.2022
- Delivered outstanding service by interacting with customers, answering customer inquiries and handling customer complaints
- Consistently met service team sales targets and call handling quotas consistently
- Displayed strong telephone etiquette, effectively handling difficult calls.
Retail Sales Associate
Sprint
08.2019 - 11.2020
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment
- Demonstrated products to customers, discussed features and redirected objections to capture sales
- Initiated friendly conversation with customers to determine level of assistance required.
Credit Manager
Rent A Center Warehouse & Retail Store
05.2017 - 07.2019
- Managed reporting, documentation and recordkeeping requirements for department
- Reviewed accounts for signs of fraud and non-payment issues
- Resolved problems and maintained positive cash position, achieving recognition across organization for having insight, due diligence and precision skills.
Assistant Manager
Family Dollar
02.2015 - 05.2017
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
MA - Medical Assisting
Gretna Career College
Gretna, LA05.2010
GED - Adult Education
Carville
Carville, LA09.2003
Skills
- Order and Refund Processing
- Needs Assessment
- Patient and Empathetic
- Computer Skills
- Verbal and Written Communication
- Multi-Line Phone Systems
Certification
Property and Casualty License
Timeline
Insurance Agent
Progressive
05.2023 - Current
CCC Retention Specialist
Statefarm
08.2022 - 05.2023
Premier Service Agent
AT&T Mobility
01.2021 - 08.2022
Retail Sales Associate
Sprint
08.2019 - 11.2020
Credit Manager
Rent A Center Warehouse & Retail Store
05.2017 - 07.2019
Assistant Manager
Family Dollar
02.2015 - 05.2017
MA - Medical Assisting
Gretna Career College
GED - Adult Education
Carville
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