Summary
Work History
Education
Skills
Timeline
Generic

Katriana Arroyave

Brentwood

Summary

Versatile and results-driven professional with a proven track record at Pep Boys, enhancing vehicle performance and customer satisfaction through expert diagnostics and maintenance. Skilled in engine repair and troubleshooting, complemented by a strong commitment to safety procedures. Demonstrated ability to boost customer loyalty by over 30% through exceptional service and effective communication.

Work History

Mechanic

Pep Boys
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Disassembled defective parts to make proper repairs.
  • Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
  • Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
  • Ordered repair parts quickly to prevent delays in projects and repair work.
  • Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
  • Diagnosed electrical problems using advanced diagnostic tools; repaired or replaced faulty wiring harnesses as needed for optimal functionality.
  • Boosted customer loyalty by providing detailed explanations of repairs and maintenance suggestions.

Retail Sales Associate

Savers Thrift Store
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.
  • Greeted customers and provided outstanding customer service.
  • Participated in periodic inventory counts to maintain accurate stock levels.
  • Managed inventory to prevent stock shortages, ordering new items as necessary.
  • Implemented feedback from customer surveys to enhance shopping experience.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

Front Desk Receptionist

Marriot Hotel
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Provided basic technical support for front office equipment, minimizing downtime.
  • Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
  • Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.

Education

High School Diploma -

Brentwood High School
New York, NY
06.2022

Skills

  • Troubleshooting skills
  • Maintenance and repairs
  • Hand and power tools
  • Troubleshooting
  • Engine repair
  • Brake systems
  • Preventive Maintenance
  • Tire services
  • Diagnostics
  • Work order management
  • Battery services
  • Safety procedures

Timeline

Mechanic

Pep Boys

Retail Sales Associate

Savers Thrift Store

Front Desk Receptionist

Marriot Hotel

High School Diploma -

Brentwood High School

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Katriana Arroyave