Katrica Hillsman Hoggs

(TN & FL Market)

• Achieving NAC Accreditation at multiple locations, Level 6 engagement scores multiple years, Gold Seal programs year on year in multiple schools
• Rising financial goals achieved in multiple locations as well as occupancy and enrollment excelling
• Turning negative impacted schools to making over million dollars in revenue.
• Building super functioning teams and prospective employees for future rolls in leadership.
• Keeping facility in compliance with all applicable standards and laws.
• Recruit and develop solid teams of professionals to care for up to 200 children each day.
• Cultivate and strengthen relationships with children and families.
• Develop and implement emergency response plans for disasters, security issues and injuries.
• Promoted positive company image and established reputation as provider of choice for educational programs in greater community.
• Advise and lead process improvement team with deliberation, leadership and strategic planning.
• Prepare reports to dispense information for product teams and compile information supporting long-term company development and success.
• Evaluate interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
• Apply coaching techniques and tools to support managers and team members in improving performance.
• Accredit multiple schools while also training other members of management on aspects of business; Curriculum, New Programs, Licensing, Accreditations, Marketing and more
• Hire and direct teams to achieve daily and long-term operations and business goals.
• Work closely with organizational leadership and board of directors to strategically affect operational direction.
• Monitor office workflow and administrative processes to keep operations running smoothly.
• Manage daily operations while overseeing multiple locations to foster increased productivity.
• Provide documentation of processes to comply with regulations and company policies.
• Direct staff and manage annual budget.
• Develop impactful and strategic partnerships with clients to drive business development.
• Establish performance goals for each department and provide feedback on methods for reaching those milestones.
• Collaborate with management and fellow supervisors to organize operations and achieve demanding schedule targets.
• Focus teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning.
• Create annual budget and develop comprehensive plans to accomplish company objectives while staying within budget.
• Analyze business needs while soliciting customer feedback for process improvements.
• Work with team leaders to arrange schedules based on production requirements and available resources.
• Assist with creation of marketing strategy and advertising initiatives used to promote company to community members.
• Assist company executives during decision-making process by compiling daily reports to suggest corrective action.
• Train and manage team of Directors and discuss issues to provide resolution and apply best practice
• Work with other departments, local governmental organizations and community groups to provide well-rounded host of services for patrons.
• Foster caring and safe environment for children and parents.
• Spark imagination, build self-esteem and help children make exciting discoveries daily.
• Lead and motivate young people from diverse backgrounds, fostering improved job and social skills.
• Train new employees on proper protocols and customer service standards.
• Assist in recruiting, hiring and training of team members.
• Train and guide team members to maintain high productivity and performance metrics.
• Handle problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Manage purchasing, sales, marketing and customer account operations efficiently.
• Recruit, hire and train initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Observe each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Deliver business strategy and developed systems and procedures to improve operational quality and team efficiency

• Director of multiple locations in Collierville, N (1) and Cordova, TN
• (1) Achieving success in both locations financially as well as academically
• Training Directors and aiding schools in Memphis and Nashville Metro areas to achieve 3 Star status, and to make and beat annual financial plans
• Winner of Regional PABO award 4 months into first location.
• Demonstrated tenacity and persistence in pursuit of solutions to maximize student achievement.
• Worked collaboratively with leadership team and instructional staff to support needs of students.
• Embodied and advocated school's mission, vision, expectations and values.
• Provided support to new and veteran teachers to maximize student learning.
• Hired, supervised and evaluated teaching faculty and support staff.
• Partnered with management to conduct individual training needs analysis for required coaching and training.
• Authored new training packages while automating online training systems to streamline team sharing.
• Supported leadership by participating in team meetings and workshops to identify process improvements and quality measures for training.
• Optimized training curriculum with team exercises, group discussions and lectures.
• Participated in business improvement groups to capture information and feedback for topic delivery and training mandates.
• Improved training program effectiveness while monitoring, evaluating and recording initiatives to deliver management feedback for corrective action planning.
• Aided workers with job improvement skills while developing alternative training methods.

• Kept facility in compliance with all applicable standards and laws.
• Recruited and developed solid team of professionals to care for up to 200 children each day.
• Cultivated and strengthened relationships with children and families.
• Developed and implemented emergency response plans for disasters, security issues and injuries.
• Promoted positive company image and established reputation as provider of choice for educational programs in greater community.
• Worked with other departments, local governmental organizations and community groups to provide well-rounded host of services for patrons.
• Managed yearly budgets for labor, supplies and building costs.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Promoted positive customer experience through day-to-day supervision and management of facility.
• Delegated daily tasks to employees, streamlining daily progress and efficiency.
• Provided exceptional customer service to customers, increasing customer loyalty .
• Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
• Eased team transitions and new employee orientation through effective training and development.
• Developed and implemented high-quality work environment as measured through employee satisfaction ratings. Level 6.
• Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.

• Presented new computer systems and curriculum programs to new staff members while assessing talent for performance evaluations.
• Optimized training curriculum with team exercises, group discussions and lectures.
• Supported leadership by participating in team meetings and workshops to identify process improvements and quality measures for peer training.
• Delivered training to over 250 staff members and quality assurance teams while managing employees to maximize performance.
• Participated in business improvement groups to capture information and feedback for topic delivery and training mandates.
• Partnered with management to conduct individual training needs analysis for required coaching and training.
• Built training programs from conception through delivery while developing curriculum, training collateral, progress reports and client specifications.
• Developed training modules to support staff for knowledge-based updates.
• Introduced several training tutorials to support processes and protocols.
• Trained and mentored new personnel hired to fulfill various roles.
• Created curricula, instructions, documents for various types of training courses.
• Developed lesson plans, instructional materials and written practice tests for training courses.
• Appropriately allocated resourced, budgets, inventories, training support and team building materials to increase overall productivity.

• Worked closely with manager to provide effective assistance for specific aspects of business operation.
• Trained and mentored over 100 new employees on industry practices and business operations.
• Worked with team leaders to arrange schedules based on production requirements and available resources.
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
• Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
• Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
• Maintained tight production timetables and quality standards to give audiences exceptional offerings.

• Planned and implemented different daily activities to enhance overall development and growth of every student.
• Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
• Maintained patience and level-headedness in diverse situations to support student development and personal growth.
• Conferred with over 200 parents about student progress to boost family involvement and enhance student support.
• Organized rooms in line with current educational thinking to maximize educational opportunities for students.
• Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.