KATRICE C. BOTTOMS
Chicago,IL
Summary
Robust background in leadership and customer service, adept at managing diverse tasks simultaneously while thriving under pressure. Committed to delivering results through focused effort and a strong work ethic, with a proven track record of effectively troubleshooting complex challenges. A proactive mindset drives efficient and high-quality goal achievement, ensuring alignment with organizational objectives. Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Dispatcher
Salvation Army Crisis Response & Transportation
12.2023 - Current
- Receive and route non-emergency 311 requests for assistance and determine the nature/urgency of calls.
- Initiate personnel action and maintaining close contact with field teams to monitor response and needed support requirements.
- Assist in training of other dispatchers during onboarding process.
- Prepare unusual incident report and/or program violation reports as needed and/or warranted. Distribute to designated personnel.
Outreach Worker
Salvation Army Crisis Response & Transportation
Chicago, Illinois
2023 - Current
- Provide assessments of clients to determine appropriate services in order to find solutions and make appropriate service referrals.
- Direct assistance in distributing clothing/coat vouchers, blankets, etc. when available.
- Establish relationships with a variety of community agencies to find services appropriate for the needs of the clients.
- Interact with the homeless population served by the Mobile Outreach Unit to initiate and build relationships.
- Provided support to individuals experiencing crisis situations.
- Coordinated transportation services for clients in need of assistance.
- Assisted with emergency response efforts during community disasters.
- Engaged with vulnerable populations to assess needs and provide resources.
Office Support
Salvation Army Crisis Response Transportation
Chicago, Illinois
2023 - Current
- Receive and route non-emergency 311 requests for assistance and determine the nature/urgency of calls.
- Initiate personnel action and maintaining close contact with field teams to monitor response and needed support requirements.
- Maintain confidentiality of client information (verbal/written)
- Perform general office task including reading daily emails, handling incoming/outgoing phone calls (directing calls to appropriate staff) in a courteous and professional manner and other related duties.
- Maintained records and personnel files to drive administration and office support.
- Oversaw complex office support, managing records database, and organizing contracts.
- Provided general office support with copying, scanning, faxing, and sorting mail.
- Provided general office support such as photocopying, faxing, scanning documents, and ordering supplies.
- Provided back office support to ensure accurate data entry into the system.
- Answered phones, took messages and provided general office support as needed.
Inspector Packer I
Paramount Staffing
09.2018 - 09.2020
- Review production schedules and ensure that resources are correct and staggered for use.
- Ensure that all raw materials needed to complete production goals are available and ready to use.
- Verify product construction quality while maintaining an acceptable pace for packaging multiple lines of product.
- Verify color and print alignment of all print jobs.
- Verify case numbers and production totals for product produced on all lines.
- Advise oncoming shift of any issues or problems.
- Keep work area clean and to AIB standards.
School Nutritionist
Great Expectations Learning Academy
04.2017 - 08.2018
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, and temperature control procedures and facility policies.
- Enhanced and maintained the central standardized recipe and ingredient repository, including nutritional and cost information.
- Maintains established standards of sanitation, safety and food preparation and storage as set by the local and state health departments; maintains an orderly, sanitary, and safe kitchen.
Executive Assistant
Drexel Counseling Services
07.2015 - 09.2016
- Worked with senior management to initiate new projects and assist in various processes.
- Organized and coordinated conferences and monthly meetings.
- Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
- Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
Office Manager
Great Expectations Learning Academy
07.2013 - 06.2015
- Recruited, hired, trained and supervised administrative office staff of ten.
- Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation while providing opportunities for career acceleration through achievements.
- Administered to CRM and company database, including troubleshooting, maintenance, updates and reports generation.
- Created a document management system to reduce paper usage and improve accuracy of tracking.
- Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving.
Restaurant Manager
Hakuna Matata Soul Food Restaurant
07.2009 - 06.2013
- Forged exceptional relationships with local vendors, securing timely delivery of top-quality inventory while reducing food costs by 5%.
- Spearheaded rebranding of restaurant image to effect reversal of 5 year down turn; devised new restaurant theme, triggering 55% increase in sales and excellent reviews from consumers.
Education
Master of Science - Business Administration
University of Phoenix
Chicago, IL01.2015
Bachelor of Science - Business Management
University of Phoenix
Chicago, IL01.2012
Skills
- Community health initiatives
- Call routing
- Personnel coordination
- Client assessment
- Records management
- Customer service
- Crisis intervention
- Relationship building
- Data entry
- Team training
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Multi-tasking
- Dispatching procedures
- Updating logs
- Database maintenance
- Maintaining call metrics
- Dispatching field personnel
- Housing support
- Community engagement strategies
- Cultural sensitivity
Accomplishments
- Supervised team of 10-15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Salvation Army Caseworker Certification Program
Timeline
Dispatcher
Salvation Army Crisis Response & Transportation
12.2023 - Current
Inspector Packer I
Paramount Staffing
09.2018 - 09.2020
School Nutritionist
Great Expectations Learning Academy
04.2017 - 08.2018
Executive Assistant
Drexel Counseling Services
07.2015 - 09.2016
Office Manager
Great Expectations Learning Academy
07.2013 - 06.2015
Restaurant Manager
Hakuna Matata Soul Food Restaurant
07.2009 - 06.2013
Outreach Worker
Salvation Army Crisis Response & Transportation
2023 - Current
Office Support
Salvation Army Crisis Response Transportation
2023 - Current
Master of Science - Business Administration
University of Phoenix
Bachelor of Science - Business Management
University of Phoenix