Summary
Overview
Work History
Education
Skills
Certification
Languages
TOP WORKPLACE PERSONALITY STRENGTHS
Timeline
Generic
Katrice Ervin

Katrice Ervin

Jacksonville

Summary

Citizenship: United States of America

Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating. Proficient in using independent decision-making skills and sound judgement to impact company success positively. sound judgment to impact company success positively. Willingness to take on added responsibilities to meet team goals. Received 2 promotions within 6 Months of employment.


Overview

17
17
years of professional experience
1
1
Certification

Work History

Hotel Operations Manager

Developer Inn and Suites
03.2022 - 02.2025
  • - Developed an ongoing training program, boosting front desk staff competence and efficiency.
  • - Streamline the check-in and check-out process, resulting in high guest satisfaction.
  • - Provide hands-on supervision and tailored training for new hires as needed.
  • - Conduct performance reviews to identify training needs and opportunities for career growth.

Front Office Manager

Best Western Premier
11.2019 - 02.2023
  • Coached employees through day-to-day work and complex problems
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of responsibilities.
  • Oversaw operations in the manager's absence, ensuring continuity.

Assistant Manager

Family Dollar
04.2015 - 09.2019
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future developments.
  • Mentored team members to enhance professional development and accountability in the workplace
  • Participated and assisted the store manager with interviews and hiring decisions.
  • Reviewed sales and gross profit reports to assess company efficiency.

Collection Representative

NuVell Financial Services LLC
05.2008 - 12.2014
  • Managed overdue accounts, achieving consistent monthly recovery targets
  • Resolved customer disputes, enhancing client satisfaction and retention.
  • Utilized negotiation skills to secure payment plans, reducing delinquency rates
  • Collaborated with the team to streamline processes, improving efficiency.
  • Analyzed account data to identify trends contributing to strategic decisions.

Education

High School Diploma -

Andrew Jackson High School
Jacksonville, FL
07.1992

Diploma - Hospitality and Tourism Management

University of Maryland Global Campus
10.2024

Skills

  • Front Desk
  • Computer Literacy
  • Leadership
  • Customer Experience Management
  • Communication Skills
  • Customer Service
  • Hospitality Management
  • Employee Engagement
  • Supervision

Certification

  • Hotel Revenue Management, Allison, Jun 2024
  • English for Tourism - Hotel Reception and Front Desk, Allison, Sep 2023
  • Hotel Management, Brentwood, May 2023

Languages

English, Native - 05

TOP WORKPLACE PERSONALITY STRENGTHS

  • Work Structure 10/10
  • Being Confident 8/10
  • Independence 9/10
  • Leading Teams 10/10

Timeline

Hotel Operations Manager

Developer Inn and Suites
03.2022 - 02.2025

Front Office Manager

Best Western Premier
11.2019 - 02.2023

Assistant Manager

Family Dollar
04.2015 - 09.2019

Collection Representative

NuVell Financial Services LLC
05.2008 - 12.2014

Diploma - Hospitality and Tourism Management

University of Maryland Global Campus

High School Diploma -

Andrew Jackson High School

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