Summary
Overview
Work History
Education
Skills
Timeline
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Katrice Freeman

Indianapolis,IN

Summary

Dedicated professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision

Overview

10
10
years of professional experience

Work History

Student

DeVry University
06.2023 - Current
  • Collaborate on group projects to complete professional deliverables.
  • Participat in lecture classes and asked compelling questions to further solidify learning.
  • Complete projects and submitted research proposals to propel personal learning ambitions.
  • Brought new perspectives to classroom discussions with materials found during independent research.
  • Form study groups to support exam preparation.
  • Maintain GPA of 4.0

Customer Service Representative

Freedom Mortgage Corporation
04.2020 - 05.2023
  • Perform reviews of borrower credit disputes.
  • Responding to written correspondence.
  • Actively listen while documenting information into different computer systems.
  • Resolve escalation requests.
  • Make outbound calls to customers.
  • Maintaining Personal Protected Information while working with highly sensitive information Review and fulfilling requests for loan documents.
  • Process incoming and returned mail.
  • Complete third-party authorization requests.
  • Finalize verifications of mortgage requests. Respond to written correspondence.
  • System updates for name and address changes.
  • Process ACH requests.

Student Loan Counselor

Premiere Credit Of North America
12.2018 - 03.2020
  • Communicate with debtors in regards to the repayment of their delinquent debt.
  • Achieve assigned goals Made required number of phone calls daily as determined by management.
  • Review financial information with consumers to assist in determining the best re-payment options.
  • Update demographic and financial information on each call. Refer accounts for legal or administrative wage garnishment processes.
  • Perform skip tracing to locate debtors.
  • Use skip-tracing tools to locate debtor in the most efficient manner.

Administrative Assistant/Payroll Specialist

ZF Lemforder
03.2014 - 10.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Act as a point of contact for internal and external clients. Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Book travel arrangements Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data. Plan lunches and other business related meetings.
  • Organize and schedule appointments. Write and distribute email, letters faxes and forms, correspondence memos.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Maintained strict confidentiality of all payroll information and records.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Collaborated with human resources, adcounting and other departments to confirm payroll accuracy.
  • Created new hire and termination documents for payroll.
  • Assisted management in developing and tracking payroll budgets.
  • Tracked employee vacation, sick and personal time.
  • Completed payroll accurately and timely to meet employee expectations.

Education

Bachelor of Business Administration - Business Administration

DeVry University
Chicago, IL
2025

High School Diploma -

Notre Dame High School For Girls
Chicago, IL
05.2008

Skills

  • Citrix
  • Microsoft Outlook
  • Microsoft Windows
  • Data Management
  • Microsoft PowerPoint
  • Zoom
  • Zendesk
  • WebEx
  • Microsoft Office
  • Trello
  • ADP
  • APA
  • Google Meet
  • Asana
  • Google Calender
  • Dropbox
  • Problem-Solving
  • Data Entry
  • Interpersonal and communication skills
  • Work from home experience
  • Excellent listening skills
  • Excellent verbal and written communication skills
  • The ability to handle multiple responsibilities and have a customer focused mind set
  • The ability to meet quality and productivity expectations
  • The ability to work collaboratively with others to find the best solutions
  • The ability to proactively resolve escalated customer issues
  • Research and Analytical Skills
  • Attention to detail

Timeline

Student

DeVry University
06.2023 - Current

Customer Service Representative

Freedom Mortgage Corporation
04.2020 - 05.2023

Student Loan Counselor

Premiere Credit Of North America
12.2018 - 03.2020

Administrative Assistant/Payroll Specialist

ZF Lemforder
03.2014 - 10.2018

Bachelor of Business Administration - Business Administration

DeVry University

High School Diploma -

Notre Dame High School For Girls

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Katrice Freeman