Katrice McNabb
Troy
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist and Information Clerk
Troy Parks And Recreation, Troy, AL
01.2020 - Current
- Receive payment and record receipts for services.
- Schedule appointments and maintain and update appointment calendars.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Assistant Manager of Sales
Cato, Troy, AL
03.2021 - 03.2023
- Set goals and deadlines for the department.
- Prepare and review operational reports and schedules to ensure accuracy and efficiency.
- Monitor the facility to ensure that it remains safe, secure, and well-maintained.
- Acquire, distribute and store supplies.
- Responded to building emergencies and managed repairs.
- Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
Cashiers/ Manager
Popeyes, Troy
08.2016 - 03.2021
- Greet customers entering establishments.
- Supervise others and provide on-the-job training.
- Issue receipts, refunds, credits, or change due to customers.
- Maintain clean and orderly checkout areas, and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Establish or identify prices of goods, services, or admission, and tabulate bills, using calculators, cash registers, or optical price scanners.
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Education
High School - General Studies
Charles Henderson High School
Troy, AL05.2018
Associate of Science - Psychology, Nursing
Enterprise Community College
Enterprise, AL01-2026
Associate of Science - General Studies
Alabama A&M University
Normal, AL12-2019
Skills
- Loss Prevention
- Customer Support
- Telephone skills
- Data Entry
- Inventory Management
- Project Management
- Facility Management
- Organization skills
- Time management
- Data entry
- Verbal and written communication
- Customer/Client relations
Affiliations
FBLA - Future Business Leaders Of America
NSLS - The National Society Of Leadership & Success
Certification
- Microsoft Certified, Microsoft - 2018
Timeline
Assistant Manager of Sales
Cato, Troy, AL
03.2021 - 03.2023
Receptionist and Information Clerk
Troy Parks And Recreation, Troy, AL
01.2020 - Current
Cashiers/ Manager
Popeyes, Troy
08.2016 - 03.2021
High School - General Studies
Charles Henderson High School
Associate of Science - Psychology, Nursing
Enterprise Community College
Associate of Science - General Studies
Alabama A&M University
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