Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate
Katrice Powell

Katrice Powell

Mesquite,TX

Summary

Proven in enhancing customer satisfaction and loyalty at Lowes Home Improvement, I excel in cash handling and customer service. My leadership as Cashier Team Lead at Gold Strike showcases my ability to mentor teams and solve problems effectively, driving positive outcomes and fostering a collaborative work environment.

Overview

15
15
years of professional experience

Work History

Sales Associate

Lowes Home Improvment
03.2019 - 10.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Cashier

Isle of Capri
04.2016 - 12.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Helped customers complete purchases, locate items, and join reward programs.

Cashier Team Lead

Gold Strike
07.2012 - 09.2015
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Trained team members on cash register operation and cash handling.

Cashier

Maxway
07.2008 - 08.2010
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Business

Coahoma Community College
Clarksdale, MS
05.2012

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-Solving
  • Excellent people skills
  • Reliable and punctual
  • Outgoing Personality
  • Cash Handling

Timeline

Sales Associate

Lowes Home Improvment
03.2019 - 10.2023

Cashier

Isle of Capri
04.2016 - 12.2020

Cashier Team Lead

Gold Strike
07.2012 - 09.2015

Cashier

Maxway
07.2008 - 08.2010

Business

Coahoma Community College

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Katrice Powell