Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katrice Scott-Bazile

Houston,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

20
20
years of professional experience

Work History

Support Service Supervisor

Labortatory Corporation of America
Houston, TX
05.2003 - Current
  • Monitored staff performance and provided guidance to ensure team goals were met.
  • Provided technical support to staff and customers, resolving any customer complaints or issues in a timely manner.
  • Assigned tasks to staff members based on their skill sets and workloads.
  • Developed training materials for new employees and conducted onboarding sessions as needed.
  • Created reports outlining the progress of projects and identified areas needing improvement.
  • Implemented strategies to improve customer service processes and procedures.
  • Enforced safety regulations among staff members in accordance with company policies.
  • Investigated customer inquiries, troubleshooting problems, and providing solutions where necessary.
  • Organized daily schedules for support services personnel, ensuring that all duties were completed in an efficient manner.
  • Managed inventory levels of supplies used by support services personnel on a regular basis.
  • Maintained records of employee attendance, performance reviews, time off requests.
  • Trained employees on proper use of equipment and software applications.
  • Conducted regular meetings with staff members to discuss current projects and upcoming tasks.
  • Collaborated with other departments within the organization to ensure smooth operations across teams.
  • Drafted documents such as memos, letters, emails., regarding changes in policies or procedures within the department.
  • Identified opportunities for cost savings through improved efficiency measures within the department.
  • Resolved complex and escalated support issues.
  • Analyzed data to identify opportunities for improving support levels.
  • Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
  • Improved internal processes to increase customer response times and employee productivity.
  • Implemented company-wide policy changes and initiatives to improve support capabilities.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Guided employees in handling difficult or complex problems.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.

Education

College - Education Administration

LeTourneau University
Longview, TX

Skills

  • Staff Training
  • Records Management
  • Continuous Improvement
  • Budget Management
  • Employee Development
  • Policy Enforcement
  • Performance Management
  • Problem-Solving
  • Customer Service
  • Performance Evaluations
  • Leading Team Meetings
  • Work Planning and Prioritization
  • Travel Arrangements
  • Meeting Coordination
  • Quality Controls
  • Customer Service Expertise
  • Staff Management
  • Customer Service Understanding
  • Support Services
  • Office Administration
  • Document Management
  • Schedule Coordination
  • Training and Mentoring
  • Conflict Management
  • Quality Assurance

Timeline

Support Service Supervisor

Labortatory Corporation of America
05.2003 - Current

College - Education Administration

LeTourneau University

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Katrice Scott-Bazile