Katrice Suggs
Waldorf,MD
Summary
Compassionate professional experienced in supporting individuals with disabilities through structured care and program implementation. Proven track record in ensuring regulatory compliance and delivering effective behavioral support. Aiming to leverage skills in a Case Manager or Corrections role to facilitate client navigation of systems and promote positive outcomes.
Overview
19
19
years of professional experience
Work History
Instructional Assistant, Special Education (Emotional Adjustment Program)
Charles County Public Schools
Waldorf, MD
01.2022 - Current
- Support students with emotional and behavioral disabilities by delivering individualized instructional and behavioral interventions in a structured classroom environment.
- Collaborate with certified special education teachers and mental health staff to implement Individualized Education Plans (IEPs) and behavioral support strategies.
- Maintain a safe and supportive environment by supervising student behavior, reinforcing positive coping mechanisms, and intervening during behavioral escalations.
- Monitor student progress and document behavior, participation, and goal achievement for case review and parent conferences.
- Enforce school policies and maintain control of assigned areas in compliance with educational and behavioral standards.
Personal Development Coach
Melwood Non-Profit Organization
Waldorf, MD
06.2012 - 01.2017
- Provided individualized support to adults with disabilities, fostering independence and developing life skills in both facility-based and community environments.
- Coordinated community integration activities, including job training and volunteer placement, leading to sustained employment opportunities at Goodwill Greater Washington.
- Collaborated with interdisciplinary teams to design and implement structured daily programs tailored to participant goals and developmental needs.
- Served as program secretary at the Nike Center, managing internal communications, documenting meetings, and producing outreach materials such as monthly flyers and event schedules.
- Identified and utilized community-based resources to support client goal achievement, personal growth, and long-term planning.
Contractual Case Manager - Medical Assistance Program
Charles County Department of Health
White Plains, MD
05.2014 - 08.2015
- Determined eligibility for health insurance coverage for low-income pregnant women and children under 21, based on Federal Poverty Level (FPL) guidelines.
- Collected and verified applicant documentation to ensure compliance with state and federal requirements.
- Entered and maintained accurate case records in alignment with confidentiality and data integrity standards.
- Collaborated with internal departments and the Office of Eligibility Services to streamline application processing and resolve client issues efficiently.
Correspondence Specialist - Medical Records
DC General Hospital
Washington, D.C.
01.2011 - 01.2012
- Company Overview: Department of Health Information Management (HIM)
- Maintained, processed, and retrieved patient medical records from manual and electronic databases, ensuring strict compliance with HIPAA regulations.
- Verified and reviewed documents to determine compliance with federal and hospital policies, supporting quality assurance in patient record management.
- Managed secure handling of sensitive information and processed payments related to medical record requests and government healthcare contracts.
- Utilized Microsoft Office Suite to complete administrative duties, including maintaining information files and coordinating with third-party payers.
- Operated office and telecommunications equipment to support daily workflows, including fax machines, billing systems (UB92), and scanning devices.
- Department of Health Information Management (HIM)
Discharge Planner Coordinator
Department of Corrections
Washington, D.C.
08.2010 - 01.2011
- Company Overview: Government Contract Services
- Provided essential services, including housing assistance, job training, substance abuse counseling, food stamps, and clothing to individuals transitioning from incarceration.
- Coordinated and delivered support services to inmates in halfway houses, shelters, juvenile blocks, and general population intake areas.
- Developed and implemented individualized discharge plans to reduce recidivism and promote successful reintegration into the community.
- Conducted regular site visits to assess needs and ensure that services were effectively meeting the individuals' rehabilitation goals.
- Collaborated with external agencies and community organizations to enhance resources available for individuals re-entering society.
- Government Contract Services
Permit Specialist
Brown's Construction Company
01.2008 - 01.2009
- Company Overview: Government Contract / Marketing
- Reviewed application packages for completeness, accuracy, and compliance with required materials and construction plans.
- Processed and packaged permits for issuance, including the calculation of applicable fees and ensuring adherence to local regulations.
- Interpreted record plats, engineered site plans, and residential/commercial construction plans, using architects' and engineers' scales.
- Performed clerical duties, including scanning documents, handling faxes, and preparing monthly billing statements for annual reporting.
- Assisted with coordinating the approval process, ensuring all necessary documentation was in place for successful permit issuance.
- Government Contract / Marketing
Psychology Nurse Technician / Administrative Assistant
Maxima Nurse Staffing
01.2006 - 01.2007
- Company Overview: Contract Worker (Children's Hospital)
- Assisted psychologists and mental health professionals with patient assessments, diagnosis, and treatment planning for individuals in need of mental health services.
- Provided direct care for patients, including those with conditions such as PTSD, autism, or physical and mental disabilities, ensuring their comfort and safety.
- Supported the development and implementation of individualized care plans to address patients' unique psychological and medical needs.
- Assisted in data collection and documentation related to patient progress, ensuring compliance with hospital protocols and confidentiality regulations.
- Collaborated with interdisciplinary teams to facilitate comprehensive care and contribute to therapeutic interventions.
- Contract Worker (Children's Hospital)
Education
Bachelor of Business Management -
Strayer University
12.2023
Associate of Science - Psychology
University of the District of Columbia
06.2009
VMT Nursing Academy
Washington, D.C.01.2006
Bladensburg Navy Academy
Bladensburg, MD06.2005
Skills
- Typing speed: 55 WPM
- Microsoft Office Suite
- Windows operating systems
- Touchscreen technology
- Behavior management
- Time management
- Financial reporting
- Accounting and bookkeeping
- Resource development
- Substance abuse counseling
- Research and analysis
- Communication and support
- Team collaboration
- Telecommunication equipment
Community Volunteer Services
- Some Others Might Eat Shelter
- Breast Cancer Awareness Walk
- AIDS Walk
- Big Sister Program
- Sigma Gamma Rho Sorority, Inc.
- March of Dimes
- Small Business Leaders of America
- Youth Mentor & Dance Coach
Skills And Training
55 WPM, MS Office 2000, Windows 8, Touch Screen Technology, Spanish, Fluent, Sign Language, Basic, CPI (Crisis Prevention Institute) Training, CPR Certified, Food Sanitation Certified, Behavior Management, Multi-tasking & Time Management, Financial Market Reports, Accounting & Bookkeeping, Resource Provider & Employment Development, Substance Counseling, Research & Development, Communication & Support, Teamwork & Management Skills, Fax Machines, Answering Phones, Trained in the use of office equipment such as telecommunication consoles, beepers, and two-way radios
Affiliations
- Some Others Might Eat Shelter
- Breast Cancer Awareness Walk
- AIDS Walk
- Big Sister Program
- Sigma Gamma Rho Sorority, Inc.
- March of Dimes
- Small Business Leaders of America
- Youth Mentor & Dance Coach
Timeline
Instructional Assistant, Special Education (Emotional Adjustment Program)
Charles County Public Schools
01.2022 - Current
Contractual Case Manager - Medical Assistance Program
Charles County Department of Health
05.2014 - 08.2015
Personal Development Coach
Melwood Non-Profit Organization
06.2012 - 01.2017
Correspondence Specialist - Medical Records
DC General Hospital
01.2011 - 01.2012
Discharge Planner Coordinator
Department of Corrections
08.2010 - 01.2011
Permit Specialist
Brown's Construction Company
01.2008 - 01.2009
Psychology Nurse Technician / Administrative Assistant
Maxima Nurse Staffing
01.2006 - 01.2007
Bachelor of Business Management -
Strayer University
Associate of Science - Psychology
University of the District of Columbia
VMT Nursing Academy
Bladensburg Navy Academy
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