Summary
Overview
Work History
Skills
Timeline
Generic

Katriel Bawden

Fort Collins,CO

Summary

I am an enthusiastic and experienced food service professional with a broad background of both serving and bartending experience. I have been successful in building warm relationships with both coworkers and customers, and I have a strong aptitude for memorization as well as learning swiftly. As a hardworking and high energy individual, I create exceptional customer experiences as well as portray extensive and thorough thought and care in my work.

Overview

3
3
years of professional experience

Work History

Bartender

The Sunset Lounge
01.2022 - Current
  • Addressing customers promptly and warmly, answering all questions about menu and off menu drinks, and making recommendations based on extensive knowledge upon request.
  • Creating one of a kind cocktails for rotating seasonal menus
  • Utilizing creativity, knowledge, and conversational skills to provide a delicious and pleasant experience for customers.
  • Handling credit card and cash payments, maintaining an accurate cash drawer, and overall POS knowledge/ training.
  • Maintaining bar safety and following local liquor laws, while monitoring guests' conditions
  • Resolving guest complaints quickly and efficiently with a positive attitude.
  • Training newer employees thoroughly on barbacking, cocktail serving, and POS usage.
  • Thorough wine, beer, liquor, and cocktail knowledge through extensive training.
  • Maintaining a clean and organized bar and floor area.

Server/Bartender

The Emporium: An American Brasserie
10.2021 - Current
  • Serve food and beverages promptly with close attention to customers needs, while also maintaining thorough menu knowledge and options for any dietary restriction.
  • Displaying enthusiasm while performing excellent service to customers, successfully increasing referrals, and developing warm relationships with regulars.
  • Maintaining extensive liquor, beer, and wine knowledge, and the ability to curate classic, menu, and custom cocktails.
  • Handling both cash and credit card payments, and overall POS knowledge.
  • Resolving customer complaints promptly and professionally.
  • Following health and safety protocols to maintain a safe and sanitary environment.

Interim Banquet Captain

The Elizabeth Hotel
08.2021 - 12.2021
  • Set up and broke down conferences, weddings, parties or dinners to meet facility and customer standards and specifications, while using a creative eye to provide a clean and attractive set up.
  • Resolved guest and employee complaints to maintain complete customer and coworker satisfaction.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Directed and managed banquet functions for numerous high volume events.
  • Kindly delegated tasks to employees and maintained an efficient and positive workspace.
  • Oversaw quality and timeliness of food delivery
  • Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.


Skills

  • POS system expertise
  • Conflict resolution skills
  • Transactions and cash Handling
  • High-volume dining experience
  • Menu memorization and presentation
  • Leadership, teamwork, and collaboration skills
  • Skilled in time management and coordination
  • Effective verbal and written communication style
  • Extensive and accurate beer, wine, and liquor knowledge

Timeline

Bartender

The Sunset Lounge
01.2022 - Current

Server/Bartender

The Emporium: An American Brasserie
10.2021 - Current

Interim Banquet Captain

The Elizabeth Hotel
08.2021 - 12.2021

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Katriel Bawden