Katrien Smith
Memphis,TN
Summary
Customer-focused professional with experience supporting clients in fast-paced, high-volume environments requiring accuracy, professionalism, and strong communication skills. Proven ability to build relationships, resolve issues, educate customers on digital tools, and maintain compliance with company policies and confidential information standards. Skilled in customer support, operational accuracy, and cross-functional teamwork with a strong commitment to service excellence and risk awareness. Prepared to contribute to the success of the Wells Fargo branch team as a Teller.
Overview
8
8
years of professional experience
Work History
Talent Acquisition Specialist
Federal Express Corporation
Memphis , TN
07.2025 - 03.2026
- Delivered high-quality customer support in a fast-paced, high-volume environment by assisting candidates and internal partners through complex processes and resolving issues efficiently.
- Built strong relationships through professional communication, active listening, and personalized support.
- Guided individuals through digital self-service platforms including online applications, scheduling systems, and document submission tools.
- Maintained confidentiality and compliance while handling sensitive personal information and employment records.
- Monitored activity reports and maintained accurate documentation using Microsoft Office and internal systems.
- Collaborated across departments to ensure timely processing and successful completion of onboarding activities.
Talent Acquisition Associate
Federal Express Corporation
Memphis, TN
05.2022 - 07.2025
- Assisted customers and applicants by phone and email, answering questions, resolving concerns, and ensuring a positive service experience.
- Processed and verified documentation with strong attention to detail and policy compliance.
- Supported high-volume operations while balancing multiple priorities and meeting deadlines.
- Conducted identity verification and fingerprinting procedures while adhering to strict compliance and security standards.
- Educated applicants on company processes, expectations, and next steps to improve engagement and completion rates.
Courier
FedEx Express
Memphis, TN
11.2021 - 05.2022
- Provided dependable customer service by ensuring accurate and timely deliveries while addressing customer concerns professionally.
- Maintained accurate records and documentation using handheld mobile technology.
- Demonstrated accountability, attention to detail, and professionalism in customer interactions.
Team Leader
FedEx Express
Memphis, TN
07.2018 - 10.2021
- Led daily team operations in a fast-paced environment while ensuring adherence to company procedures and service standards.
- Trained and supported new employees on operational procedures, customer interactions, and compliance expectations.
- Resolved customer and operational issues quickly while maintaining professionalism and accuracy.
- Recognized for reliability, leadership, and ability to manage responsibilities under pressure.
Education
High School Diploma -
Arlington High School
Arlington, TNSome College (No Degree) -
Southwest Tennessee Community College
Memphis, TNSome College (No Degree) - Human Resources Management
Western Governors University
Salt Lake City, UTSkills
- Customer Service & Relationship Building
- Cash Handling Readiness
- Transaction Accuracy
- Risk Awareness & Compliance
- Operational Support
- Issue Resolution
- Team Collaboration
- Documentation & Data Accuracy
- Time Management
- Flexible Schedule Availability
Timeline
Talent Acquisition Specialist
Federal Express Corporation
07.2025 - 03.2026
Talent Acquisition Associate
Federal Express Corporation
05.2022 - 07.2025
Courier
FedEx Express
11.2021 - 05.2022
Team Leader
FedEx Express
07.2018 - 10.2021
High School Diploma -
Arlington High School
Some College (No Degree) -
Southwest Tennessee Community College
Some College (No Degree) - Human Resources Management
Western Governors University