Katrin Andersen
Cibolo,TX
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
21
21
years of professional experience
Work History
Assistant Food Service Director - Catering
SAGE Dining Services At Saint Mary's Hall
08.2022 - Current
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Served 850 students and 200 staff daily.
- Operated POS systems to process payments and lunch cards.
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced health risks and safety hazards by preparing products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- In charge of the in-house coffee shop.
- Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Planned weekly nutritionally balanced menus to reflect current dining trends.
Cafeteria Manager
Scuc Isd
01.2020 - 08.2022
- Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
- Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
- Planned nutritionally-balanced menus for students by studying current dining trends.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Boutique Owner
Self-employeed
06.2017 - 06.2022
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Showed associates how to improve customer interactions and increase sales with successful communication and consultative strategies.
- Prepared yearly and quarterly budgets as well as effective strategies to consistently meet financial targets.
Cake Decorator
Self-employeed
03.2012 - 06.2017
- Designed specialty cakes for weddings, birthdays, and graduations.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Packaged and priced each product according to company pricing procedures.
- Managed material inventory and ordered new materials when needed.
Restaurant Manager - Catering
Eurest Services
03.2003 - 11.2006
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Maintained extensive calendar of events and attended necessary event meetings and conference calls.
Education
Bachelor - Hospitality And Management
Fachakademie Fur Hauswirtschaft
Regensburg, Germany07.2003
Skills
- Child Nutrition
- HACCP Protocols
- Food Safety Compliance
- Time Management
- Menu Pricing and Writing
- Employee Coaching
- Problem-Solving
- Ordering
Timeline
Assistant Food Service Director - Catering
SAGE Dining Services At Saint Mary's Hall
08.2022 - Current
Cafeteria Manager
Scuc Isd
01.2020 - 08.2022
Boutique Owner
Self-employeed
06.2017 - 06.2022
Cake Decorator
Self-employeed
03.2012 - 06.2017
Restaurant Manager - Catering
Eurest Services
03.2003 - 11.2006
Bachelor - Hospitality And Management
Fachakademie Fur Hauswirtschaft
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