Katrin Grant
Clarkston,MI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Project Manager
Emagine LLC
03.2022 - 08.2023
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed project status updates to stakeholders and executive management.
- Identified plans and resources required to meet project goals and objectives.
- Prepared and submitted project invoices for review and approval.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Reported regularly to managers on project budget, progress and technical problems.
- Developed and implemented project plans and budgets to ensure successful execution.
- Strengthened content through proofreading and editing.
- Created content with SEO keywords drawn from Google Analytics.
- Applied current editing and photography tools to tell great stories.
- Managed competing deadlines with efficiency.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained new hires to perform cross-training exercises with experienced workers.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Assisted in development of employee assessments to measure training value.
- Managed CRM input, exports and clean up.
- Organized and managed team tasks using Trello and Asana.
Digital Project Manager
123Websites
01.2020 - 03.2022
- Tested and debugged site updates and prevented functional flaws from impacting public visitors.
- Incorporated SEO techniques to verify maximal site exposure to search engine robots and crawlers.
- Collected and responded to user feedback through iterative improvements to site structure and content.
- Collaborated with business development personnel to verify compliance with customer requirements.
- Prepared technical documentation for communication to site engineers and media designers.
- Met with clients to discuss expectations regarding visual presentation, branding and e-commerce functionality.
- Illustrated page design concepts by blending arrangement, style and aesthetic elements to meet predetermined preferences.
- Advised client on web site marketing and funnel strategies based on comprehension of SEO and web best practices.
- Oversaw Internet project planning, scheduling, statistics generation and security.
- Provided front-end website development using WordPress, Hubspot, and other editing software.
- Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
- Adhered to SEO best practices while designing sites.
- Discussed site and app requirements with clients to produce actionable development plans.
- Implemented changes and integrated requested elements to streamline business operations.
- Engaged with clients to plan and optimize site issues and queries.
Customer Success Manager
Octostaff
04.2018 - 03.2022
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Created customer support strategies to increase customer retention.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Conferred with customers by telephone, chat or email to provide information.
- Completed business correspondence, transcription, and data entry.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Managed CRM input, exports and clean up.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Organized and managed team tasks using Trello and Asana.
Virtual Assistant
Private Practice
01.2017 - 04.2020
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Researched topics and events to support supervisor's work agenda and projects.
- Uploaded files for team use on Google Suite and SharePoint.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Liaised between clients and vendors and maintained effective lines of communication.
- Established administrative work procedures to track staff's daily tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT08.2024
Skills
- Testing
- Budgeting and Forecasting
- Team Bonding
- Cross-Functional Collaboration
- Closing Tactics and Contract Negotiations
- Project Scope Analysis
- Agile Methodology
- Data Review
- Processes and Procedures
- Presentations
- Workforce Scheduling
- Timely Project Completion
- Quality Assurance and Control
- Project Records
- Managing Multiple Projects
- Functional and Business Requirements
- Project Development
- Cross-Training Skills
- Project Planning
- Status Updates
- Workflow Planning
- Performance Improvement
- Project Management
- Customer Support Needs Assessment
- Multitasking and Time Management
- Set Appointments
- Client Meetings
- Confidentiality and Data Protection
- Resource Coordination and Allocation
- Business Needs Analysis
- Customer Relations and Communications
- Microsoft Office
- PowerPoint Presentations
- Project Schedule Coordination
- Improving Organizational Standards
- Systems Development
- Training and Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Project Manager
Emagine LLC
03.2022 - 08.2023
Digital Project Manager
123Websites
01.2020 - 03.2022
Customer Success Manager
Octostaff
04.2018 - 03.2022
Virtual Assistant
Private Practice
01.2017 - 04.2020
Bachelor of Science - Business Management
Western Governors University
Similar Profiles
Chloe MahoneyChloe Mahoney
Crew Leader, Bartender at Emagine TheatersCrew Leader, Bartender at Emagine Theaters
Kai BrownKai Brown
Team Member at Emagine TheatersTeam Member at Emagine Theaters
Jada JanovichJada Janovich
Theatre Attendant at Emagine TheatersTheatre Attendant at Emagine Theaters
Nagabindhu Sri AravapalliNagabindhu Sri Aravapalli
Attending Physician, Internal Medicine Residency Core Faculty at McLaren Health careAttending Physician, Internal Medicine Residency Core Faculty at McLaren Health care
Madison DrakeMadison Drake
Medical Assistant at Sardelli OrthopaedicsMedical Assistant at Sardelli Orthopaedics