Katrin Grant
Clarkston,MI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Project Manager
Emagine LLC
03.2022 - 08.2023
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed project status updates to stakeholders and executive management.
- Identified plans and resources required to meet project goals and objectives.
- Prepared and submitted project invoices for review and approval.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Reported regularly to managers on project budget, progress and technical problems.
- Developed and implemented project plans and budgets to ensure successful execution.
- Strengthened content through proofreading and editing.
- Created content with SEO keywords drawn from Google Analytics.
- Applied current editing and photography tools to tell great stories.
- Managed competing deadlines with efficiency.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained new hires to perform cross-training exercises with experienced workers.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Assisted in development of employee assessments to measure training value.
- Managed CRM input, exports and clean up.
- Organized and managed team tasks using Trello and Asana.
Digital Project Manager
123Websites
01.2020 - 03.2022
- Tested and debugged site updates and prevented functional flaws from impacting public visitors.
- Incorporated SEO techniques to verify maximal site exposure to search engine robots and crawlers.
- Collected and responded to user feedback through iterative improvements to site structure and content.
- Collaborated with business development personnel to verify compliance with customer requirements.
- Prepared technical documentation for communication to site engineers and media designers.
- Met with clients to discuss expectations regarding visual presentation, branding and e-commerce functionality.
- Illustrated page design concepts by blending arrangement, style and aesthetic elements to meet predetermined preferences.
- Advised client on web site marketing and funnel strategies based on comprehension of SEO and web best practices.
- Oversaw Internet project planning, scheduling, statistics generation and security.
- Provided front-end website development using WordPress, Hubspot, and other editing software.
- Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
- Adhered to SEO best practices while designing sites.
- Discussed site and app requirements with clients to produce actionable development plans.
- Implemented changes and integrated requested elements to streamline business operations.
- Engaged with clients to plan and optimize site issues and queries.
Customer Success Manager
Octostaff
04.2018 - 03.2022
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Created customer support strategies to increase customer retention.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Conferred with customers by telephone, chat or email to provide information.
- Completed business correspondence, transcription, and data entry.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Managed CRM input, exports and clean up.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Organized and managed team tasks using Trello and Asana.
Virtual Assistant
Private Practice
01.2017 - 04.2020
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Researched topics and events to support supervisor's work agenda and projects.
- Uploaded files for team use on Google Suite and SharePoint.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Liaised between clients and vendors and maintained effective lines of communication.
- Established administrative work procedures to track staff's daily tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT08.2024
Skills
- Testing
- Budgeting and Forecasting
- Team Bonding
- Cross-Functional Collaboration
- Closing Tactics and Contract Negotiations
- Project Scope Analysis
- Agile Methodology
- Data Review
- Processes and Procedures
- Presentations
- Workforce Scheduling
- Timely Project Completion
- Quality Assurance and Control
- Project Records
- Managing Multiple Projects
- Functional and Business Requirements
- Project Development
- Cross-Training Skills
- Project Planning
- Status Updates
- Workflow Planning
- Performance Improvement
- Project Management
- Customer Support Needs Assessment
- Multitasking and Time Management
- Set Appointments
- Client Meetings
- Confidentiality and Data Protection
- Resource Coordination and Allocation
- Business Needs Analysis
- Customer Relations and Communications
- Microsoft Office
- PowerPoint Presentations
- Project Schedule Coordination
- Improving Organizational Standards
- Systems Development
- Training and Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Project Manager
Emagine LLC
03.2022 - 08.2023
Digital Project Manager
123Websites
01.2020 - 03.2022
Customer Success Manager
Octostaff
04.2018 - 03.2022
Virtual Assistant
Private Practice
01.2017 - 04.2020
Bachelor of Science - Business Management
Western Governors University