Katrin Rodriguez
Berwyn,IL
Summary
Seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
3
3
years of professional experience
Work History
Clerk
Cook County Hospital
09.2023 - Current
- Enhanced patient experience by providing efficient and accurate administrative support to medical staff.
- Reduced wait times for patients with effective scheduling of appointments and coordination of staff schedules.
- Contributed to a positive hospital environment by greeting patients, addressing concerns, and directing inquiries to appropriate personnel.
- Increased patient satisfaction through prompt response to phone calls, emails, and in-person requests for information or assistance.
- Improved efficiency of the admissions process by accurately registering new patients and updating existing records as needed.
- Managed appointment scheduling system effectively while avoiding double-bookings or significant delays for patients.
- Enhanced the accuracy of medical records by meticulously collecting and updating patient information as needed.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Assists patient with using patient portal.
CASHIER/Customer Service Representative
TOWN OF CICERO
02.2021 - Current
- Provided help in resolving complex problems.
- Worked with floor team and managers to meet wide range of customer needs.
- Answered questions about Town Codes policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels up to 15,000.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet company needs.
- Answered constant flow of customer calls with minimal wait times.
- Developed and updated databases to handle customer data.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Tracked customer service cases and updated service software with customer information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Promptly responded to inquiries and requests from prospective customers through email.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- sorting and filing documents, scheduling appointments, and maintaining office records
Education
High School Diploma -
JUAN MANTOVANI
BUENOS AIRES, ARGENTINA06.2019
Skills
- Verbal and Written Communication
- Staff Training
- Refunds and Exchanges
- Customer Service Excellence
- Bilingual
- Computer skills
- Administrative and Office Support
- Filing
- Front Desk Operations
- Insurance Verification
- Attention to Detail
- Conflict Resolution
- Teamwork and Collaboration
- Multitasking Abilities
- Electronic Health Records
- Patient Registration
- Appointment Scheduling
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Clerk
Cook County Hospital
09.2023 - Current
CASHIER/Customer Service Representative
TOWN OF CICERO
02.2021 - Current
High School Diploma -
JUAN MANTOVANI
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