Seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
KATRIN RODRIGUEZ
Cicero,IL
Summary
Overview
2
years of professional experience
Work History
TOWN OF CICERO
CASHIER/Customer Service Representative
02.2021 - Current
Job overview
- Provided help in resolving complex problems.
- Worked with floor team and managers to meet wide range of customer needs.
- Answered questions about Town Codes policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels up to 15,000.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet company needs.
- Answered constant flow of customer calls with minimal wait times.
- Developed and updated databases to handle customer data.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Tracked customer service cases and updated service software with customer information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Promptly responded to inquiries and requests from prospective customers through email.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- sorting and filing documents, scheduling appointments, and maintaining office records
Education
JUAN MANTOVANIBUENOS AIRES, ARGENTINA
High School Diploma
06.2019
University Overview
Skills
- Verbal and Written Communication
- Staff Training
- Refunds and Exchanges
- Customer Service Excellence
- Bilingual
- Computer skills
- Administrative and Office Support
- Filing
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
CASHIER/Customer Service Representative
TOWN OF CICERO
02.2021 - Current
JUAN MANTOVANI
High School Diploma
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