Katrina Ahlin
Concord,NH
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
RETAIL SALES ASSOCIATE
Bona Fide Green Goods
Concord
03.2023 - 03.2024
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude
- Greeted customers and engaged in conversation to assess needs
- Provided friendly and knowledgeable assistance to customers on the sales floor
- Maintained cleanliness of work areas throughout shift according to company standards
- Performed daily opening and closing procedures such as counting money in the cash drawer and setting up the store for business
- Set up promotional displays and signage to increase sales
- Participated in team meetings to share ideas for increasing sales volume
- Arranged and display merchandise to promote sales
- Cleaned shelves, counters, and tables.
Office Assistant
Exit Realty Great Beginnings
Concord, NH
04.2019 - 08.2021
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Maintained an organized filing system of paper documents and electronic files.
- Answered phone calls and welcomed visitors to office.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Maintained business records by updating customer information.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Collected and coded various documents to prepare for filing, storage and processing.
- Answered telephones, directed calls and took messages.
- Copied, sorted and filed records of office activities and business transactions.
RETAIL SALES ASSOCIATE
Joe Kings Shoe Shop
Concord
08.2017 - 01.2021
- Provided friendly and knowledgeable assistance to customers on the sales floor
- Delivered exceptional customer service to guests
- Located merchandise on racks or shelves and delivered to customers
- Used POS system to process sales and refund transactions
- Explained products and services to help customers make informed decisions
- Greeted customers and ascertained what each customer wanted and needed
- Helped customers try on and fit merchandise.
Education
GED -
Concord High School
Concord, NH05-2013
Skills
- Written communication
- Multitasking capabilities
- Customer engagement
- Teamwork and collaboration
- Time management
- Active listening
- Problem-solving abilities
- Self-motivation
- Positive attitude
- Organizational skills
- Professional appearance
- Adaptability and flexibility
- Customer service excellence
- Phone etiquette
- Stress management
- Point of sale systems
- Attention to detail
- Relationship Building
- Positive and professional
- Teamwork and Collaboration
- Product Knowledge
References
References available upon request.
Timeline
RETAIL SALES ASSOCIATE
Bona Fide Green Goods
03.2023 - 03.2024
Office Assistant
Exit Realty Great Beginnings
04.2019 - 08.2021
RETAIL SALES ASSOCIATE
Joe Kings Shoe Shop
08.2017 - 01.2021
GED -
Concord High School
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