Katrina Al-Rifai

The Patient Services Coordinator plays a vital role in supporting patients throughout their healthcare journey. This position is responsible for assisting patients in identifying and accessing programs, grants, and financial resources to help cover the cost of ongoing treatments. In addition, the coordinator provides high-quality customer service by welcoming patients, checking them in, and registering them for scheduled appointments.

Key Responsibilities:

• Guide patients in exploring and applying for financial assistance programs and grants. Submit claims and post payments from programs for patients.
• Deliver compassionate and professional customer service to ensure a positive patient experience.
• Manage patient check-in and registration processes efficiently and accurately.
• Serve as a resource for patients by addressing questions and directing them to appropriate services.
• Maintain compliance with healthcare policies and confidentiality standards.

• Streamlined HR functions, enhancing recruitment and hiring efficiency across Tulsa location.
• Ensured payroll accuracy and confidentiality, supporting timely employee compensation processes.
• Facilitated employee benefits enrollment, maintaining compliance with company policies and regulations.
• Managed accounts receivable processes, ensuring timely vendor payments and financial accuracy.
• Processed tenant payments, maintaining precise financial records for Tulsa operations.
• Acted as HR inquiry contact, ensuring compliance with employment regulations and guidelines.

• Ensured operational efficiency by partnering with the President on daily management.
• Streamlined accounting processes, including payroll and accurate tax record maintenance.
• Coordinated projects effectively, ensuring timely delivery of all project milestones.
• Delivered exceptional client support through prompt phone and email responses.
• Facilitated seamless communication and workflow by managing essential administrative tasks.
• Enhanced company visibility by developing and maintaining the corporate website.