A Medical Office Specialist with ten years of experience within the healthcare industry, specializing in office administration, appointment scheduling, EHR, and HIPAA regulations. A strong history of coordinating with physicians, nurses, and office personnel to identify opportunities to improve office operations. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Hi, I’m
Katrina Aldridge
Medical Office assistant
Temple Hills,MD
Summary
Overview
21
years of professional experience
1
Certification
Work History
PRISM Vision Group
Patient Service Representative
05.2023 - Current
Job overview
- Greet and check in/check out patients,
- Managed over 50 patient calls per day
- Chart prep for upcoming appointments, faxes and emails.
- Used Athena to schedule appointments.
- Took copayments and compiled daily financial records.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Communicate with clinical staff to ensure all appropriate patient information is gathered
- Performed clerical duties including maintenance and organization of patient records, as well as breakdown of medical charts for record keeping
- Maintained and updated patient health information
- Managed daily calendars and schedules for two physicians, conducted patient intake, created patient files.
MedStar Georgetown University Hospital
Patient Financial Representative
01.2022 - Current
Job overview
- Provides Front end customer service, greet patients, Checks patients in, completing all required steps including validating patient identity, scanning required documents,
- Verifying insurance, resolving all outstanding issues, collecting TOS payments, and documenting appropriately
- Resolved complex insurance and customer payment issues by providing options or escalating problems to supervisors.
- Communicates patient's arrival to appropriate clinical staff.
- Accurately reviewed and updated patient and financial information.
- Responded to customer inquiries and provided detailed account information.
MedStar Georgetown University Hospital
Unit Secretary
03.2020 - 01.2022
Job overview
- Managed communication flow at nurse's station including screening of non-published patients, physician calls, departmental calls.
- Retrieved, filled, and submitted all necessary paperwork and requests for doctors
- Provided unit secretarial coverage for multiple units during staffing shortages
- Oriented new unit secretaries
- Implemented electronic medical record as part of the Medical/Surgical Unit clinical team
- Team member for patient satisfaction improvement team
- Making copies, scheduling appointments and maintaining supplies
- Organized paperwork such as charts and reports for office and patient needs.
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Admit patients, administer and maintain patient records, break down medical charts for record keeping and coordinate billing
- Communicate with clinical staff to ensure all appropriate patient information is gathered
- Typing up discharge instructions for patient
- Performed clerical duties including maintenance and organization of patient records, as well as breakdown of medical charts for record keeping
- Maintained and updated patient health information
Transitions Healthcare
Unit Secretary
02.2017 - 03.2020
Job overview
- Schedule Doctors appointment and transportation to and from the patient’s appointment
- Managed communication flow at nurse's station including screening of non-published patients, physician calls, departmental calls, etc
- Retrieved, filled, and submitted all necessary paperwork and requests for doctors
- Provided unit secretarial coverage for multiple units during staffing shortages
- Oriented new unit secretaries
- Implemented an electronic medical record as part of the Medical/Surgical Unit clinical team
- Team member for patient satisfaction improvement team
- Answering phones, making copies, scheduling appointments and maintaining supplies
- Admit patients, administer and maintain patient records, break down medical charts for record keeping and coordinate billing
- Communicate with the clinical staff to ensure all appropriate patient information is gathered
- Typing up discharge instructions for a patient
- Performed clerical duties including maintenance and organization of patient records, as well as breakdown of medical charts for record keeping
- Maintained and updated patient health information
Whites Automotive
Office Manager
04.2007 - 09.2016
Job overview
- Manage staff, preparing work schedules and assigning specific duties
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Transmit information or documents to customers, using computer, mail, or facsimile machine
- Hear and resolve complaints from customers or the public
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts, and generated reports for company database.
- Receive payment and record receipts for services
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Schedule appointments and maintain and update appointment calendars.
- Maintained computer and physical filing systems.
Clinton Nursing and Rehabilitation Center
Unit Secretary
08.2008 - 01.2011
Job overview
- Managed communication flow at nurse's station including screening of non-published patients, physician calls, departmental calls, etc
- Retrieved, filled, and submitted all necessary paperwork and requests for doctors
- Provided unit secretarial coverage for multiple units during staffing shortages
- Oriented new unit secretaries
- Implemented an electronic medical record as part of the Medical/Surgical Unit clinical team
- Team member for patient satisfaction improvement team
- Answering phones, making copies, scheduling appointments and maintaining supplies
- Admit patients, administer and maintain patient records, break down medical charts for record keeping and coordinate billing
- Communicate with the clinical staff to ensure all appropriate patient information is gathered
- Typing up discharge instructions for a patient
- Performed clerical duties including maintenance and organization of patient records, as well as breakdown of medical charts for record keeping
- Maintained and updated patient health information
- Maintained patient confidentiality in line with HIPAA regulations.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Provided information for patient admissions and discharges to foster timely processing.
Harris Hill Nursing Facility
Unit Secretary
07.2002 - 08.2006
Job overview
- Managed communication flow at nurse's station including screening of non-published patients, physician calls, departmental calls, etc
- Retrieved, filled, and submitted all necessary paperwork and requests for doctors
- Provided unit secretarial coverage for multiple units during staffing shortages
- Oriented new unit secretaries
- Implemented electronic medical record as part of the Medical/Surgical Unit clinical team
- Team member for patient satisfaction improvement team
- Answering phones, making copies, scheduling appointments and maintaining supplies
- Admit patients, administer and maintain patient records, break down medical charts for record keeping and coordinate billing
- Communicate with clinical staff to ensure all appropriate patient information is gathered
- Typing up discharge instructions for patients
- Performed clerical duties including maintenance and organization of patient records, as well as breakdown of medical charts for record keeping
- Maintained and updated patient health information
Education
Prince George's Community CollegeUpper Marlboro, MD
Some College (No Degree) from Forensic Science
University Overview
Potomac High SchoolOxon Hill, MD
High School Diploma
06.1997
University Overview
Skills
- Microsoft Office (10years)
- Scheduling (5 years)
- Microsoft Excel
- Receptionist (10 years)
- Training
- Medical Office Experience (10 years)
- Hospital Experience (6 years)
- Insurance Verification
- Medical Records
- Outpatient Care
- Health Information Access Management
- Office Supplies and Inventory
- Appointment Confirmation
Certification
November 2011 to Present CPR Certification
- Certified phlebotomist, - 2010 to present
Timeline
Patient Service Representative
PRISM Vision Group
05.2023 - Current
Patient Financial Representative
MedStar Georgetown University Hospital
01.2022 - Current
Unit Secretary
MedStar Georgetown University Hospital
03.2020 - 01.2022
Unit Secretary
Transitions Healthcare
02.2017 - 03.2020
Unit Secretary
Clinton Nursing and Rehabilitation Center
08.2008 - 01.2011
Office Manager
Whites Automotive
04.2007 - 09.2016
Unit Secretary
Harris Hill Nursing Facility
07.2002 - 08.2006
Prince George's Community College
Some College (No Degree) from Forensic Science
Potomac High School
High School Diploma
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