KATRINA ALLAN
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
Reef Account Service Manager
Reef Lifestyle, LLC
06.2021 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Established team priorities, maintained schedules and monitored performance.
Reef Account Service Lead
The Rockport Group
04.2019 - 06.2021
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and team productivity by promoting operational best practices.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Senior Account Coordinator
The Rockport Group
01.2017 - 04.2019
- Responsible for the end to end management of several dynamic, high volume, accounts or account bases
- Insuring that customer needs and expectations are met from order entry to delivery note creation, packing to invoicing
- Works closely with several key internal partners, such as Inventory Management, Logistics, Distribution, Sales, Compliance and Credit and by daily negotiating through several systems
- Review and understand vendor manuals to ensure that we follow the customer's individual business practices and procedures
- Maintain communication with Inventory Management to identify and fulfill any inventory holes + insure on time delivery
- Responsible for identifying key incoming containers to Logistics, in order to meet customer ship windows
- Work closely with accounts both on proactive instances and, also, working with them on issues as they arise and insuring that the root cause, solution and go forward strategy to prevent future such issues is determined, communicated and documented for future reference
- Focus on maximizing orders to achieve weekly, monthly, quarterly and annual sales goals
- Responsible for management of the many complex Sales, Financial and Warehousing systems that are utilized daily in order to manage and maximize their order file.
Sales & Marketing Coordinator
Sofft Shoe Company
04.2014 - 01.2017
- Design and create marketing collateral for sales meetings, trade shows and company executives
- Manage both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams
- Manage all social media programs, including internet forums, e-commerce sites, blogs, social networking applications and message boards
- Coordinate pre-show and post-show activities at trade shows
- Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends Analyzed performance of all marketing programs to identify the best opportunities for optimization
- Manage new product and content releases
- Work with the produce development team to learn about new materials, and up-and-coming product
- Work hand-in-hand with the merchandising team to make sure all of our deliveries are still on schedule
- Write creative and engaging briefs for internal and external agencies
- Work effectively in a heavily cross-functional, fast paced environment
- Produce engaging online marketing campaigns.
Key Account Representative
Sofft Shoe Company
03.2012 - 04.2014
- Managed and maintained specific key accounts
- Developed and maintained customer relations
- Cross-trained and provided back-up for other customer service representatives when needed
- Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders
- Responded to general inquiries from members, staff, and clients via mail, e-mail and fax
- Guaranteed positive customer experiences and resolved all customer complaints.
Education
Bachelor of Science, Fashion Merchandising & Retail Management -
LASELL COLLEGE
Newton, MA05.2009
Skills
- MS Office
- Teamwork and Collaboration
- Employee Coaching and Mentoring
- Staff Management
- Employee Development
- Customer Service
- Organizational skills
- Time management
- Cross-functional collaboration
- Problem solving
Timeline
Reef Account Service Manager
Reef Lifestyle, LLC
06.2021 - Current
Reef Account Service Lead
The Rockport Group
04.2019 - 06.2021
Senior Account Coordinator
The Rockport Group
01.2017 - 04.2019
Sales & Marketing Coordinator
Sofft Shoe Company
04.2014 - 01.2017
Key Account Representative
Sofft Shoe Company
03.2012 - 04.2014
Bachelor of Science, Fashion Merchandising & Retail Management -
LASELL COLLEGE
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